Forward Deployed AI Engineer
Senior Forward Deployed Engineer at Talkdesk who leads enterprise deployments of its Agentic AI platform: architecting and building production-grade AI agent solutions, integrating across customer systems via APIs and webhooks, and serving as hands-on technical lead using JavaScript, Python, and TypeScript.
- Compensation
- $180K–$225K / yr
- Location
- United States Remote
- Work setup
- Remote
- Seniority
- Lead
- Employment
- Not specified
- Experience
- 1+ years
- Category
- Ai engineering
- Posted
Skills
Must have
- 5-7 years of progressive experience in software or solution engineering, with 1+ years architecting and deploying AI/ML/Agentic solutions
- Project implementation consulting experience in large-scale IT integration, ERP, or AI projects, including client-side project lead experience
- Strong experience in Agentic AI system architecture: design and end-to-end implementation of complex multi-agent systems (planning, memory, tool-use frameworks)
- Proficiency in JavaScript, Python, TypeScript and other relevant languages, writing secure, scalable, tested production code
- Deep expertise in systems integration (APIs, webhooks, message queues) and data architecture
- Strong proficiency in prompt engineering, model optimization, and designing collaborating multi-agent systems
- Proven ability to build credibility and consensus with customer executives and lead technical discussions
Nice to have
- Experience with Retrieval-Augmented Generation (RAG) systems, including hands-on vector database experience
- Experience with healthcare systems such as Epic or Aetna, or retail services systems
- Prior experience in the Contact Center (CCaaS), Unified Communications (UCaaS), or Customer Experience (CX) industry
Full description
The Senior Forward Deployed Engineer (FDE) is a high impact technical leader responsible for translating the immense power of Talkdesk's Agentic AI platform into transformative, production grade solutions for our strategic enterprise customers. You are a unique blend of a highly experienced software engineer, a technical project lead, and a hands-on builder. You own the technical execution for deployments, mitigate technical risks, and drive successful customer outcomes across assigned projects. This role is for the experienced builder who excels in high stakes, customer facing environments and is passionate about defining the future of Customer Experience Automation.
Responsibilities
- Technical Project Leadership & Architecture: Act as the technical lead for complex deployments. Design and implement the architectural blueprint for AI agent solutions, manage cross-system dependencies, and ensure designs meet stringent enterprise standards for security and scale.
- Hands-On Engineering & Delivery: Write production-grade code and leverage Talkdesk and 3rd-party APIs/SDKs to design, build, test, and deploy AI agents. Drive the execution from prototype through to production deployment, ensuring technical quality.
- Technical Consultation & Alignment: Serve as a trusted technical expert for our AI solutions. Confidently address deep technical inquiries, mitigate technical risk, and build trust with customer Engineering Directors, and technical architects.
- Influence Product & Engineering Roadmap: Synthesize and codify deployment learnings into reusable solution patterns and tooling. Provide actionable feedback to core Product and Engineering teams to help inform future product direction.
- Technical Guidance: Mentor junior FDEs and technical specialists on best practices for complex AI architecture, production quality, and client-facing technical delivery.
Who You Are
We are looking for an autonomous, results-driven technical leader who thrives at the intersection of breakthrough technology and measurable customer value.
Required Qualifications
- Minimum of 5-7 years of progressive experience in software or solution engineering, with at least 1+ years focused on architecting and deploying AI/ML/Agentic solutions.
- Project implementation consulting experience in large scale IT integration projects, ERP projects or AI implementations including experience in client-side project lead experience.
- Strong Experience in Agentic AI System Architecture: Proven experience in the design and end-to-end implementation of complex multi-agent systems, encompassing sophisticated planning, memory, and tool-use frameworks.