Forward Deployed Engineer (FDE)
Customer-facing engineering role at an AI healthcare company in Dubai: deploying and configuring AI medical agents (Scribe, Receptionist, Coder) for clinics — translating clinical workflows into configurations, testing and debugging voice/text AI agents, and feeding product gaps back to engineering. Stack involves TypeScript, Python, SQL, APIs, and LLM/agent workflows.
- Compensation
- Not disclosed
- Location
- Dubai, AE
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Solutions engineering
- Posted
Skills
Must have
- Experience in software engineering or forward deployed engineering, comfortable being client facing
- Hands-on experience working with AI products, AI agents, LLM workflows, prompt/configuration systems, evals, or similar agentic systems
- Ability to read code (primarily TypeScript and Python), write SQL to investigate issues, understand APIs and integrations
- Strong written communication and documentation habits
- Ability to translate messy customer workflows into structured technical requirements
- High ownership and bias toward action
- Comfort working directly with customers, including clinical and non-technical stakeholders
Nice to have
- Experience with AI agents, LLM workflows, prompt/configuration systems, evals, or automation tools
- Experience with healthcare technology, EHRs, or clinical integrations (e.g. Athena, AdvancedMD, FHIR/HL7) and awareness of HIPAA/PHI handling
- Startup or founder experience, and comfort operating in 0→1, high-ambiguity environments
- Experience using AI-native development tools to move quickly
- Strong debugging instincts and customer empathy
Full description
About Sully
is building the AI operating system for healthcare. Our mission is to make doctors superhuman through AI, so every patient can get faster, better, and more accessible care.
Healthcare is one of the most important systems in the world, yet clinicians still lose hours every day to documentation, scheduling, intake, coding, and administrative work. We are changing that with AI medical employees: Scribes, Receptionists, Coders, Consultants and other agents that operate inside real clinical workflows.
We are backed by Amity Ventures, YC, Baidu Ventures amongst others, have raised $40M+, and are already deployed across hundreds of healthcare organizations. Our products process tens of thousands of clinical encounters every day, automate millions of minutes of administrative work, and help clinicians spend more time with patients.
The role
As a Forward Deployed Engineer (FDE), you will operate between customers, customer success, product, and engineering. Your job is to bridge the gap between our core product and research teams and our customers.
You will help customers adopt Sully's products — across our portfolio of AI medical employees, from Scribe to Receptionist to Coder and beyond — by understanding their workflows, configuring solutions, testing behavior, debugging issues, and translating customer needs back into product and engineering feedback. Our products are configuration-driven: much of the behavior customers experience is composed from prompts, routing logic, workflow rules, integrations, and operational settings rather than bespoke code. You'll be the person who turns a messy clinical workflow into a working, tested deployment.
This is a customer-facing engineering role for someone who enjoys working closely with both customers and builders. You should be comfortable digging into APIs, integrations, AI-agent behavior (including real-time text and voice agents), configuration systems, evals, and debugging — while also being able to explain ideas clearly and build trust in customer conversations.
Just as importantly, you will help us improve the way we deliver for customers. We receive a constant stream of feature and customization requests as customers configure their agents and workflows. A core part of this role is absorbing that stream and deciding, with good judgment, what to configure now, what to turn into a repeatable template or playbook, and what to escalate as a real product gap — and being able to defend those tradeoffs to both customers and engineering. Forward Deployed Engineers are close enough to customers to understand the real operational pain, and technical enough to identify the tools, processes, and product improvements that make future deployments faster, smoother, and more scalable.