Forward Deployed Engineer | Merchandising

What we do

RELEX Solutions delivers a unified supply chain planning platform for retailers and manufacturers, enabled by proven AI technology. We help companies optimize demand forecasting, replenishment, merchandising, pricing and promotions, supply chain operations, and production planning across the end-to-end value chain.

Who we are

We work on the decisions where retail margins are won and lost. Changing a price is easy. Knowing which of fifty thousand prices to change, what it does to demand, and whether last week’s promotion actually made money is not. That is what we build for. RELEX Solutions delivers a unified supply chain and retail planning platform for retailers and manufacturers, enabled by proven AI technology, with a global team of over 2,000 professionals working side-by-side with our customers.

The role

In response to our fast growth in Europe, we are hiring a Forward Deployed Engineer with a software engineering foundation for our Merchandising business. You will be part of the central engineering team, and work with the operations team, directly with our customers. You will be the scientific and technical face of RELEX Merchandising to European retailers.

What makes this role different

This is not a consulting role and not a solutions architect role. You write production code and build production models that run in live customer environments.

The hard part of this job is not prototyping quickly. The hard part is that the improvement you co-develop has to be right, hold up in front of the customer’s own analysts, and then run in production every week. You walk in with a hypothesis, test it on their data, and stand behind the result, limitations included.

What we need you to do and be

• Own technical delivery end to end, from discovery through go-live: configuration, extensions, integrations, and the quality of everything that ships into the customer's instance

• Prove the value you deliver by instrumenting deployments, measuring outcomes against the customer's baseline, and presenting the evidence credibly to operational users and executives alike

• Own the technical customer relationship, learning their operations deeply enough to challenge requirements and become their first call when a new problem appears

• Feed the product by capturing gaps and use cases from the field and prototyping solutions that can graduate into the RELEX roadmap

• Build customer self-sufficiency through knowledge transfer and clean handovers, so they can operate and extend RELEX without you

• Grow the account by surfacing adjacent use cases, new sites and unused capabilities, and shaping the technical solution and value case together with pre-sales and the account team