Forward Deployed Engineer
Forward Deployed Engineer at Nairon AI (a Swiss startup building AI voice agents for business phone calls) builds voice agents and integrations directly with customers, connecting the platform to CRMs, APIs and telephony, debugging live calls, and writing integration code in Python or TypeScript. Fully remote within Germany, Austria or Switzerland; German C1 required.
- Compensation
- Not disclosed
- Location
- Berlin, Berlin, DEU
- Work setup
- Remote
- Seniority
- Middle
- Employment
- Not specified
- Experience
- Not specified
- Category
- Solutions engineering
- Posted
Skills
Must have
- Mid-level engineer, or developer with several years in solution engineering, integration or technical customer work
- Solid Python or TypeScript; REST APIs, webhooks and authentication
- Comfort reading logs and traces and debugging systems you did not write
- Basic understanding of telephony or real-time media, or willingness to learn it fast
- German at business-fluent level (C1)
- Good English (internal working language)
- Enjoys customer-facing work and stays calm when something breaks in a live call
- Ownership: follows a customer problem until it is solved
Nice to have
- Experience with LLMs, prompt design or conversational AI
- SIP, PBX or contact-centre systems
- Docker, cloud platforms, CRM platforms such as HubSpot or Salesforce
Full description
Intro
_For this position we are only looking for candidates located in Germany, Austria or Switzerland._
Nairon GmbH is a Swiss startup building AI voice agents that answer and make phone calls for businesses. Our platform runs real-time conversations over the phone and on the web, connected to our customers' telephony and business tools. We value clear communication, thoughtful engineering, and a collaborative approach to problem-solving. Join us as we continue to develop tools that make a difference.
Tasks
As a Forward Deployed Engineer at NAIRON, you will work directly with our customers and make the platform do what they need. Your responsibilities will include:
- Building voice agents and conversation flows for customers, from the first workshop to go-live.
- Connecting the platform to customers' systems: CRMs, ticketing, calendars, internal APIs and their phone setup.
- Writing integration code and small services in _Python_ or _TypeScript_.
- Debugging live calls with customers: reading logs and traces, finding the cause, fixing it or handing it to the core team with a clear report.
- Turning what you learn on site into product improvements, together with engineering.
- Supporting pre-sales with technical answers when a deal needs an engineer.
RequirementsExperience:
A mid-level engineer, or a developer with several years in solution engineering, integration or technical customer work.
Technical Skills:
Required:
- Solid _Python_ or _TypeScript_; REST APIs, webhooks and authentication.
- Comfort reading logs and traces and debugging systems you did not write.
- Basic understanding of how telephony or real-time media works, or the will to learn it fast.
Nice to have:
- Experience with LLMs, prompt design or conversational AI.
- SIP, PBX or contact-centre systems.
- _Docker_, cloud platforms, CRM platforms such as _HubSpot_ or _Salesforce_.
Communication:
- _German at business-fluent level (C1) is essential, as you work with our customers in German._
- _Good English, as it is our internal working language._
Soft Skills:
- You enjoy being in front of customers and stay calm when something breaks in a live call.
- Ownership: you follow a customer problem until it is solved.
Benefits
- Flexible Work Setup: Work fully remotely or from a co-working space — whichever suits you best.
- Equipment Provided: Company laptop and phone provided for all employees.