Forward Deployed Engineer
Hands-on, customer-facing engineer at an early-stage Melbourne AI company whose product is a live conversational agent. You take customers from kickoff to live, building agent behaviour and integrations with LLMs, then analyse usage to improve results. Stack: WebRTC, Kubernetes, TypeScript, Svelte, Python, GCP; 4 days/week in-office.
- Compensation
- A$160K–A$220K / yr
- Location
- Melbourne VIC
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Solutions engineering
- Posted
Skills
Must have
- Engineer at heart, comfortable across the stack
- Strong customer-facing skills, at ease with client stakeholders and codebases
- Hands-on experience building with LLMs and agentic systems
- Able to turn an ambiguous problem into a working prototype, then a polished release
Nice to have
- Solutions engineering, implementation, technical consulting or prior FDE background
- Familiarity with WebRTC, Kubernetes, TypeScript, Svelte, Python and GCP (sharp generalists welcome)
Full description
**FDE - 160k-220k + Super + Equity
MelbourneFull description
Company overview
An early-stage Melbourne AI company with a small but powerful team and a customer list most startups would envy, including Google and Canva. Their product is a live conversational agent that guides users through software in real time. It's in production now, and the roadmap is growing fast. Founders are in the room, decisions are quick, and what you see in the field shapes what gets built next.
Role and responsibilities
This is a hands-on, customer-facing engineering role. You'll take a new customer from kickoff to live, working with their product and growth teams to define what success looks like, then building the agent behaviour and integration to deliver it. After launch, you'll dig into usage data and conversations to show the impact and recommend what to improve.
You'll tune live voice and screen behaviour once real users get hold of it, and build internal tooling so each rollout is faster than the last. Large customers bring security reviews, multiple stakeholders and edge cases, and you'll keep everything moving. Your learnings go straight back into the core product.
Key technical skills
- Engineer at heart, comfortable across the stack
- Strong customer-facing skills, equally at ease with a client's product leads and a codebase
- Hands-on experience building with LLMs and agentic systems
- Solutions engineering, implementation, technical consulting or prior FDE background is a big plus
- Able to turn an ambiguous problem into a working prototype, then a polished release
- Stack includes WebRTC, Kubernetes, TypeScript, Svelte, Python and GCP, but sharp generalists are welcome
Location and package
Melbourne CBD. In office 4 days a week, with occasional customer visits. $160k to $220k plus super plus equity.