Forward Deployed Engineer

About Re:Build

At Re:Build, our mission is to ensure the next generation of important products are made, at scale, in America. We are laying the foundation for a better future for our customers, employees, and communities by revitalizing America's manufacturing base and creating meaningful jobs across the country, including in historically deindustrialized regions.

We operate an advanced, end-to-end manufacturing platform that partners with industrial companies and innovators to take products from first concept to full-scale production in critical verticals including aerospace and defense, electrification, medical, energy and environment, and robotics and automation.

The way we operate is as important as the work we do. It's guided by The Re:Build Way, 16 principles that shape how we collaborate with each other, partner with our customers and vendors, and contribute to the communities where we operate. (link to The Re:Build Way principles)

Who we are looking for

The Forward Deployed Engineer will be embedded with one of our harness manufacturing plants, and support the day-to-day running of Cadonix's harness manufacturing software at that facility. Working directly with the plant's production, engineering, and quality teams, they resolve local issues quickly. They keep collaborators informed and build relationships that make the plant a true partner in improving the system. Drawing on hands-on AWS cloud development experience, they build and maintain the scripts, integrations and tools that support site operations, and act as a liaison to the Cadonix development team for feature enhancements and change requests.

What you get to do

• On-Site Production Support – Act as the first point of contact for smartBuild at the plant. Triage, diagnose and resolve issues with the software, its configuration, data, integrations and connected shop-floor hardware (e.g. workstations, terminals, scanners, label printers), prioritizing anything that affects production output.

• Customer Engagement – Works effectively with remote Product, Development and QA teams across time zones, and alongside a senior Forward Deployed Engineer on site, taking on guidance and sharing workload.

• Customer Liaison & Change Requests – Work with plant collaborators to understand their manufacturing processes and difficulties. Capture feature improvements and modification requests as clear, prioritized requirements. Review these with the Cadonix Product and Development teams. Support user acceptance testing on site before new features roll out.

• Cloud Development & Tooling – Develop and maintain scripts, integrations, reports and small tools on AWS that facilitate site operations, following the development team's standards for code review, testing and deployment.

• Blocking Issue & Root Cause Analysis – Bring up defects to the development team with reproducible steps, logs and business impact. Track issues through to resolution, verify fixes on site, and lead root-cause analysis for recurring or high-impact problems.