Forward Deployed Engineer
Customer-facing technical role at ReadMe, a developer-documentation platform: own a book of enterprise accounts end to end, from implementation and onboarding through adoption and expansion. Day to day you run customer calls, debug in customer codebases, work with OpenAPI specs and CI/CD syncing via CLI/API, and use AI tools to automate workflows.
- Compensation
- Not disclosed
- Location
- Remote, US
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Solutions engineering
- Posted
Skills
Must have
- Outstanding communicator, very organized, and able to manage multiple projects at once
- Technical enough to read an OpenAPI spec, poke at HTML/CSS/JS, understand SSO and auth flows, and use Git and a CLI comfortably
- Uses AI as a working tool — has built prompts, workflows, or small automations that changed how you get work done
- Problem solver who would rather figure out the answer than escalate it
- Passionate about collaborating with customers and internal Sales, Product, Support, and Engineering teams
Full description
📍 Locations: San Francisco (Hybrid), New York (Hybrid), Columbus (Hybrid), or Remote (US)
The Forward Deployed Engineer is a perfect role for someone who is technical enough to sit in a customer's codebase and docs, curious enough to become the deepest product expert in the room, and wants to own the customer relationship at a fast-moving startup. You'll be on calls with enterprise engineering and docs teams every week, you'll own a book of accounts end to end, and you'll be the person who figures out how to make ReadMe work for whatever they're trying to do, not the person who files the ticket and waits.
At ReadMe the Sales team finds companies that we can solve problems for, and you take over from there. Your role is to oversee a swift and effective implementation, partner with the customer to have a successful first year, identify opportunities for growth and optimization, and make sure the right resources get tapped in to support whatever the customer needs to be successful with ReadMe. You'll solve most technical questions yourself, and know when and how to pull in Engineering or Solutions Architects for the rest.
🦉 What we do
We're a small team of humans (and one owl) working together to do big things, and that’s where you come in. In this role you’ll have a transformational impact on ReadMe across both the trajectory of the business and our thriving culture.
ReadMe helps more than 5,000 leading startups and tech companies build beautiful, personalized, and interactive developer hubs. If you’ve ever visited the developer docs for Amazon, Samsara, or Nvidia, you’ve used ReadMe!
We love what we do because it’s so much more than just documentation. We’re providing tools for teams to build a better developer experience and make their products and APIs easier to use. We’ve got great support from our investors at Accel who led our Series A, and our interview process reflects the open, caring, and whimsical culture we want to maintain as we scale.
✅ What you’ll do here
- Own a book of enterprise accounts end to end. Onboarding, adoption, renewal assistance, and expansion. Be the primary technical and strategic contact for each.
- Be on customer calls regularly, including: implementation kickoffs, working sessions, QBRs, and escalations. This is a customer-facing role, not a ticket-queue role.
- Act as the product SME for your accounts. Know ReadMe deeply enough to answer product questions in real time, and debug alongside customers when something isn't working.
- Get hands-on with the technical implementation. Review OAS files, help wire up CI/CD syncing via the ReadMe CLI or API, troubleshoot custom JS/CSS and auth setups, and prototype solutions before handing off to Engineering.
- Build AI into how you work. Use AI tools to draft implementation plans, analyze account health across your book, triage and summarize customer requests, prototype scripts, and automate the repetitive parts of the job so you spend more time solving real problems.