Founding Account/Customer Success Manager

Role: Founding Account/Customer Success Manager

tl;dr: Fresh off a 15M Series A led by Accel (total funding now $20M+), Agave is profitable, growing fast, and scaling the team. Join a profitable, Xm ARR startup (YC W22, Accel-backed) as our second dedicated account manager — the first Founding AM built the foundation, and you'll scale it. You'll own retention, expansion, customer success strategy, process building, AND cross-functional product input. You will report directly to our co-founder to grow and retain Agave's customer base from $Xm ARR to $XXm ARR+. Ideally, you are a hungry, scrappy, and energetic account manager, pumped to bet on a career-defining role at a fast-growing, early-stage startup. Min. 2+ YoE managing customer accounts at a b2b SaaS company, ideally with experience in construction tech.

This role has clear renewal and expansion targets, but no formal quota/OTE. Comp shown is salary.

Why are we hiring this role?

We've made a ton of progress (5XX+ customers, $Xm ARR, profitable & cash-flow positive for 2yr+). Our first Founding AM has stood up our core customer success motion — now we're hiring our second Founding Account Manager to help us keep customers happy, maximize the value we deliver to existing customers, and unlock growth from within our base.

You'll own customer retention and expansion while working with our team on all aspects of customer success and revenue expansion - from defining expansion plays and pricing strategies, to identifying upsell opportunities and optimizing customer health metrics.

We expect you to ramp fast since you're stepping into a customer base that's growing and engaged.

To do all of this, you will need to be unique. While typical AMs just execute a playbook, you'll help us sharpen and scale the one we've started. You are not a coin-operated account manager looking for a 9-to-5. You are a hungry, scrappy, and energetic AM, pumped to bet on a career-defining role at a fast-growing, early-stage startup. Your potential for impact will extend far beyond the ARR you retain and expand.

Responsibilities

Your core role is to ensure construction general/trade contractors continue to get massive value from automating work through software integration and automation. To do this, you will own our customer lifecycle, including:

• Retention + renewal: build deep relationships with customer champions and economic buyers by driving on-time renewals at high rates. Monitor account health, identify churn risks early, and execute retention strategies. Ensure customers renew at high rates.

• Customer escalations: act as the front line of defense for unhappy customers. Navigate difficult conversations and coordinate with Engineering and Product to resolve issues quickly. Turn detractors into promoters through exceptional service recovery.