Fraud and Application Support Analyst - 18 month Fixed Term Contract

Business Unit:

Cubic Transportation Systems

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Company Details:

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Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We’re the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the leading provider of realistic combat training systems, secure communications and networking and highly specialized support services for military and security forces of the U.S. and allied nations. If you have an entrepreneurial spirit and thrive in an innovative environment, we want to talk to you about your next role at Cubic! We are seeking employees inspired by technology, and motivated by the rewards of hard work, commitment, teamwork, quality, integrity, and respect. We invite you to explore opportunities with Cubic.

Job Details:

The Fraud and Applications Support Analyst is responsible for providing second line technical support to multiple customers across various regions. They will work across 20+ custom-built and standard applications and database systems programmed with a variety of languages on multiple operating systems. The Fraud and Applications Support Analyst is also responsible for operating various prevention schemes to identify and reduce fraud.

Job Duties and Responsibilities: Essential:

• Provide application support including system administration, technical troubleshooting, root cause analysis, incident resolution and where required, escalation.
• Provide second line technical support to the wider business including Back Office (Unix, Wintel) and IT (Oracle, MS SQL) and give advice from the application perspective in order to resolve any identified problems.
• Develop fraud reports, designed to identify instances of fraud.
• Administer the daily fraud checklists. Review and analyse transactions to identify any cases of actual or suspected fraud.
• Fully investigate any cases of actual or potential fraud.
• Regularly review existing solutions and propose new solutions to improve processes to minimise the risk of fraud.
• Liaise with other teams and external customers to prevent/capture fraud and administer hotlists.
• Regularly review and where necessary amend support documents, ensuring they are up to date, comprehensible and available to other team members
• Prepare service level agreement (SLA) reports on production services. This includes performance data collection, coordinating problem management system outputs, producing graphs as required for inclusion in the four weekly service reports
• Comply with Cubic’s values and adherence to all company policy and procedures. In particular comply with the code of conduct, quality, security and occupational health, safety and environmental policies and procedures.