Fraud Program Manager

The Fraud Program Manager is responsible for the oversight, coordination, and continuous improvement of the organization's fraud prevention, detection, investigation, and mitigation programs. This role serves as a key partner to Fraud leadership and business stakeholders by managing fraud initiatives, monitoring program effectiveness, ensuring regulatory compliance, and driving strategic enhancements to protect the organization and its customers from fraud-related losses. The Fraud Program Manager leads cross-functional efforts to strengthen fraud controls, improve operational effectiveness, implement technology solutions, and respond to emerging fraud threats.

Key Responsibilities and Duties

• Manage the day-to-day administration and effectiveness of the enterprise fraud program.

• Provide fraud subject matter expertise and support fraud awareness initiatives.

• Support the development, implementation, and maintenance of fraud policies, standards, procedures, and controls.

• Ensure fraud program activities align with organizational objectives and risk appetite. Recommend enhancements to fraud controls, monitoring processes, and detection capabilities.

• Develop and maintain fraud dashboards, scorecards, and key risk indicators. Track and report on fraud program performance, initiatives, and milestones.

• Assist in identifying, assessing, and monitoring fraud risks across products, services, channels, and business processes.

• Coordinate fraud risk assessments and control reviews.

• Lead fraud-related projects from planning through implementation.

• Coordinate cross-functional initiatives involving Risk, Compliance, Operations, Technology, Legal, Information Security, and business partners.

• Support responses to regulatory examinations, audits, and risk assessments.

Minimum Qualifications

• 7+ years of experience in fraud risk management, fraud operations, investigations, fraud detection, or related banking functions.

• Strong knowledge of fraud risk principles, fraud typologies, and emerging threats, including account takeover, identity theft, synthetic identity, payment, wire, check, card, and new account fraud.

• Experience leading fraud technology implementations, transformation initiatives, and leveraging analytics to enhance fraud detection and operational performance.

• Strong analytical and problem-solving skills with the ability to identify trends, manage risk indicators, and develop KPIs, KRIs, dashboards, scorecards, and executive reporting.

• Familiarity with fraud detection platforms, case management systems, identity verification solutions, and data analytics tools.