Freelance Oracle OTM Functional Support (m/w/d)

The Oracle Transportation Management (OTM) Functional Support Expert is part of a global Oracle ERP Run organization. Based in Mexico, the role provides near-shore expert support to Americas users for Oracle Transportation Management and its connected ERP, logistics and integration ecosystem.

The role acts as the functional and techno-functional reference for OTM during Americas business hours, with responsibility for complex incident analysis, troubleshooting, workaround definition, escalation and knowledge capitalization. The expert works as an extension of a global Oracle competence center and supports service continuity across transportation and logistics processes.

The position requires strong hands-on OTM expertise and the ability to investigate issues across configuration, master data, business rules, interfaces and operational transportation flows.

Your Role:

• Provide expert functional and techno-functional support for Oracle Transportation Management (OTM) and related logistics integrations used by Americas business users.
• Take ownership of complex and urgent incidents affecting transportation planning, shipment execution, rates, routing, tendering, freight settlement, tracking or connected processes.
• Perform advanced troubleshooting across OTM configuration, business rules, master data, transactions, interfaces and integration messages.
• Define workarounds, identify likely root causes and coordinate permanent resolution with L3, integration teams or Oracle Product Support.

Specific responsibilities may include:

• Support transportation order management, planning and optimization, shipment management, routing, rates and rate offerings, carrier management, tendering and execution.
• Support freight payment/settlement and transportation cost processes where applicable.
• Investigate issues involving locations, itineraries, service providers, equipment, calendars, constraints, master data and business rules.
• Analyze OTM integrations with Oracle ERP and other logistics, warehouse, order management, finance, middleware or external carrier systems.
• Review interface failures and data inconsistencies and provide clear evidence to technical/integration teams.
• Maintain high-quality incident documentation, user communication, knowledge articles and known-error information.
• Contribute to regression testing, release validation, hypercare and continuous improvement of OTM support practices.
• Provide guidance and knowledge transfer to L1/L2 support teams and business key users.

Scope of Support:

• Oracle Transportation Management functional and techno-functional support across transportation planning, optimization, shipment execution, rates, routing, carrier management, tendering, tracking and freight settlement.
• OTM master data, configuration, business rules and operational transactions.
• Integrations with Oracle ERP and connected logistics, order management, warehouse, finance, middleware and external carrier systems.
• Americas users and support teams requiring near-shore expert coverage during regional business hours.
• Expert incident analysis, workaround definition, escalation preparation, release validation, hypercare and knowledge transfer.

• Bachelor’s degree in Information Systems, Supply Chain, Logistics, Engineering, Business Administration or equivalent professional experience.
• Typically 5–8 years of experience with Oracle Transportation Management, including hands-on functional support in an international environment.
• Strong functional knowledge of OTM transportation planning and execution processes, including orders, shipments, routing, rates, carriers, tendering and tracking.
• Good understanding of freight settlement/payment processes and transportation costing where applicable.
• Proven ability to troubleshoot OTM configuration, master data, business rules, transactional issues and integration failures.
• Experience with OTM integrations to Oracle ERP and/or external logistics, order management, warehouse, finance, middleware or carrier platforms.
• Proven L2/L3 application support experience, incident management, root-cause analysis, workaround definition and structured escalation.
• Experience with ITSM tools and SLA-driven support processes.
• Fluent English is mandatory; Spanish is expected for local collaboration in Mexico. French is a plus.

Professional Skills Requirements:

• Strong analytical and troubleshooting skills with a high level of autonomy.
• Good understanding of transportation and logistics business processes.
• Ability to communicate clearly with business users, logistics stakeholders, integration teams and global support teams.
• Strong ownership and ability to manage urgent incidents under time pressure.
• Structured documentation and knowledge-transfer capabilities in a multicultural environment.

Success Criteria:

• Critical OTM incidents are rapidly qualified, owned and progressed with clear business communication.
• Complex functional issues are resolved autonomously where possible, with effective escalation when deeper technical intervention is required.
• Integration-related incidents contain sufficient evidence and analysis to accelerate resolution by technical teams.
• Recurring OTM issues are converted into knowledge articles, known errors or improvement actions.
• Americas transportation users benefit from responsive near-shore support aligned with global Oracle support standards.

All our positions are open to both women and men and are, of course, open to people with disabilities.