Full description

Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will:

Work for online travel marketplace helping customers discover and book unique travel experiences worldwide
Deliver excellent customer service by responding promptly and accurately to travel inquiries, booking requests, changes, cancellations, and managing all necessary tasks via phone, email, or chat
Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues
Work in assigned shifts covering 24/7 operations, with your schedule provided in advance so you can plan accordingly
Start working on November 16th

Excellent command of French (B2/C1) and strong English communication skills
Outstanding communication skills - you’re empathetic, patient, and clear
Comfortable using computers and technology to connect with customers worldwide
Flexibility to work in rotating shifts - our service runs 24/7 to meet travelers’ needs
A positive attitude and sincere dedication to making travel easier and more enjoyable for others

Inclusive environment that makes you feel supported, encouraged, and welcome from day one
Permanent employment contract because – we invest in long-term relationships
Join us at our Zagreb office for your first month, get to know the team, and settle into your role. After that, we’re open to discussing remote work from anywhere in Croatia, depending on your performance and mutual agreement.
Shift-based work (24/7 schedule) – including weekends, nights, and public holidays
Welcome bonus €400, paid in two instalments (third and sixth salary)
Gross Monthly Salary: €1,126.29, with additional pay for night shifts, Sundays, and holidays
Transportation allowance & wellbeing allowance: €99.54 net / month
Performance Bonus: up to 10% extra per month
20% discount on our travel platform’s services for you, your friends, and family

French-Speaking Customer Service Representative (m/f)

Compensation

Not disclosed

Location

Zagreb

Work setup

Onsite

Seniority

Not specified

Employment

Contract

Experience

Not specified

Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will:

Work for online travel marketplace helping customers discover and book unique travel experiences worldwide
Deliver excellent customer service by responding promptly and accurately to travel inquiries, booking requests, changes, cancellations, and managing all necessary tasks via phone, email, or chat
Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues
Work in assigned shifts covering 24/7 operations, with your schedule provided in advance so you can plan accordingly
Start working on November 16th

Excellent command of French (B2/C1) and strong English communication skills
Outstanding communication skills - you’re empathetic, patient, and clear
Comfortable using computers and technology to connect with customers worldwide
Flexibility to work in rotating shifts - our service runs 24/7 to meet travelers’ needs
A positive attitude and sincere dedication to making travel easier and more enjoyable for others

Inclusive environment that makes you feel supported, encouraged, and welcome from day one
Permanent employment contract because – we invest in long-term relationships
Join us at our Zagreb office for your first month, get to know the team, and settle into your role. After that, we’re open to discussing remote work from anywhere in Croatia, depending on your performance and mutual agreement.
Shift-based work (24/7 schedule) – including weekends, nights, and public holidays
Welcome bonus €400, paid in two instalments (third and sixth salary)
Gross Monthly Salary: €1,126.29, with additional pay for night shifts, Sundays, and holidays
Transportation allowance & wellbeing allowance: €99.54 net / month
Performance Bonus: up to 10% extra per month
20% discount on our travel platform’s services for you, your friends, and family