Cross Border Talents
French-Speaking Customer Support Agent
- Compensation
- Not disclosed
- Location
- Aegina, Greece
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Support
- Posted
Skills
Must have
- Language Proficiency: C1 Advanced level or Native-level fluency in French, along with B2 Upper-Intermediate level proficiency in English (for training and internal tools).
- Professional Experience: Prior experience in customer support, technical support, or sales is highly valued.
- Technical Skills: Good computer literacy and familiarity with mobile devices, internet connectivity, and telecommunication services.
- Communication & Soft Skills: Excellent verbal communication skills with an empathetic and solutions-driven mindset.
Full description
Job Summary
We are seeking a French-Speaking Customer Support Agent to join a dynamic remote team providing frontline support for a premier Swiss telecommunications provider. In this role, you will assist French-speaking customers with technical support for mobile telephony and fiber-optic landline services, handle billing and account inquiries, and drive customer retention through cross-selling and contract renewals.
Key Details
- Location / Work Model: Remote (Based in Greece / Athens area preferred)
- Contract Type: 12-Month Fixed-Term Contract
- Working Hours: Full-time, rotating shifts between 08:00 and 00:00, Monday to Friday (with occasional weekend shifts)
- Gross Salary: €1,045.72 gross/month
- Productivity Bonus: Up to €240.00 gross/month based on target achievement
- Sales Incentives: Quarterly sales bonus up to €900.00 gross based on KPI performance
- Relocation & Travel Perks: Full relocation support provided, plus a return flight ticket home every 6 months of tenure
Key Responsibilities
- Customer Support & Troubleshooting: Respond to inbound calls and emails regarding technical issues for home internet and digital TV services.
- Account & Billing Management: Resolve customer inquiries concerning invoices, payment processing, order statuses, PIN/PUK codes, roaming, and connectivity setup.
- Sales & Retention: Identify opportunities to cross-sell and upsell additional telecommunications services, subscription packages, and contract renewals.
- Quality & Performance: Maintain top-tier customer satisfaction (CSAT) while achieving target First Call Resolution (FCR) and Average Handling Time (AHT) metrics.
- Documentation: Accurately log customer interactions and case details in enterprise systems.
Requirements & Qualifications
- Language Proficiency: C1 Advanced level or Native-level fluency in French, along with B2 Upper-Intermediate level proficiency in English (for training and internal tools).
- Professional Experience: Prior experience in customer support, technical support, or sales is highly valued.
- Technical Skills: Good computer literacy and familiarity with mobile devices, internet connectivity, and telecommunication services.
- Communication & Soft Skills: Excellent verbal communication skills with an empathetic and solutions-driven mindset.
Perks & Onboarding
- Comprehensive Training: 1–2 weeks of structured initial training and nesting to prepare you for success.
- Generous Bonus Architecture: Dual bonus structure including both monthly productivity incentives and quarterly sales performance rewards.
- Travel Benefits: Home flight tickets provided twice per year.
- Relocation Assistance: Comprehensive relocation package provided for international candidates moving to Greece.