Front Desk Admitter

SUMMARY:

Greets and interviews a patient at intake area, obtain and update demographic and insurance information at that time. Maintain a high level of privacy and security when it comes to the patient information. They will ensure the releasing of information will only be to an approved person(s). Answers phones and questions from patients, doctor’s offices, families and may direct calls to appropriate departments. Schedule and verify patient appointments as needed. Communicate effectively with other departments regarding their patients. Verifies all current ID, insurance cards, and all needed paperwork are in the EMR and updated when registering the patient for that date of service. Verifies all ordering information with the patient and the referral. Checks for the proper authorization as needed, ensuring all forms/waivers are complete and have appropriate signatures. Collect and update co-payments, issue receipts, and be able to follow workflows for voiding and/or refunding payments. Keeps a 2% error rate when dealing with report and billing information. Prints Medical records upon request. Ensures that SDMI Core values are utilized when handling everyday concerns or issues with patients or staff. Must have strong Customer Service skills. Be able to maintain a positive team atmosphere when working with other employees in the facility. Must stay adaptable to change and be able to take initiative when identifying any issues. Must be able to communicate with their direct supervisor, the Assistant Office Manager. Contact the Office Manager as needed. May help other departments as needed. Complete all assigned trainings prior to the due date. May also perform other job related duties for the efficient operation of SDMI.

MINIMUM SKILLS, ABILITY AND REQUIREMENTS:

• Must be a High school graduate or equivalent. Medical and computer experience preferred. Needs to have strong customer service skills and one (1) year of experience in admissions in a hospital or medical office setting.

• Office theories and principles; medical and insurance terminology; insurance carriers and reimbursements.

• Any employee who discovers, is directly involved in or is responding to an event/occurrence/risk is required to complete or direct the completion of an occurrence report within 24 hours of event/occurrence/risk.

• My job performance, including current competencies will be reviewed by my supervisor on a periodic basis. If my job performance/ current competencies are not (or continue to not be) at required level this could result in additional training and/or disciplinary action.

• Establish and maintain effective working relationships with all personnel contacted in the course of duties; communicating with a wide variety of people from divers socio-economic and ethnic background under stressful conditions; effective, efficient, and safe us of equipment.

• Perform basic mathematical computations; using computers and related software applications; using standard office equipment such as phones, copies and facsimiles; type 45 words per minutes and 10 key.

• Skill in organizing time to accommodate changes in workload and assignments in order to complete tasks in a timely manner.

• Skill to pay attention to details and accuracy in completing tasks.

• Respond positively to changes in assignments and priorities.

• Work as an effective team member with co-workers and other personnel.

• Able to identify hazardous material in immediate work area.

• Know and follow all SDMI safety and evacuation guidelines, policies & procedures.

• Willingly participates in cross-training activities within the department for own professional growth in order to contribute to the overall function of SDMI.

• Assume responsibility for updating knowledge of current SDMI department policies and procedures, protocol and practices.

• Demonstrate punctuality by reporting to work on time/satisfactory attendance record that complies with SDMI attendance policy.

• Take full responsibility for all functions within job description and assures that all functions are completed before leaving SDMI at the end of the shift.

• Communicate effectively when follow up is needed.

• May be required to work at other facilities if needed.

• Other duties as assigned.

THE ESSENTIAL ELEMENTS OF THE POSITION REFLECT THE MAJOR DUTIES CONSIDERED NECESSARY TO DESCRIBE PRINCIPAL FUNCTIONS OF THE POSTION AND SHALL NOT BE CONSTRUED AS A DETAILED DESCRIPTION OF ALL OF THE WORK REQUIREMENTS THAT MAY BE INHERET IN THE POSITION.

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Abilities Lift/ Carry

Stand O (Occasionally) 10 lbs or less O (Occasionally)

Walk O (Occasionally) 11-20 lbs O (Occasionally)

Sit C (Constantly) 21-50 lbs N (Not Applicable)

Handling/Fingering O (Occasionally) 51-100 lbs N (Not Applicable)

Reach Outward O (Occasionally) Over 100 lbs N (Not Applicable)

Reach Above Shoulder O (Occasionally) Push / Pull

Climb N (Not Applicable) 12 lbs or less O (Occasionally)

Crawl N (Not Applicable) 13-25 lbs O (Occasionally)

Squat or Kneel O (Occasionally) 26-40 lbs N (Not Applicable)

Bend O (Occasionally) 41-100 lbs N (Not Applicable