Front Desk Agent

The Ohioan Hotel and Event Center (Formally Nationwide Hotel and Conference Center) located in Lewis Center, Ohio is searching for a Front Desk Agent to join our team!

Our attractive compensation package includes a competitive wage, access to health benefits, PTO and 6 paid Holiday's (full-time only), 401K with up to 4% company match, dining and travel discounts AND free meals and free parking!

Job Summary:

We are seeking a polished, service-driven Guest Experience Agent to join our team. The ideal candidate is flexible, dependable, and passionate about creating exceptional guest experiences that feel personal, welcoming, and memorable.

We are a unique lodging experience that values unique individuals—people who bring warmth, professionalism, and initiative to every guest interaction. Prior experience in luxury or upscale hospitality is strongly preferred, along with a natural ability to take ownership, anticipate guest needs, and create a sense of home for every arrival.

This role is perfect for someone who thrives in a fast-paced, elevated hospitality environment and takes pride in creating meaningful connections with guests. Compensation is well above industry and position standard, to match your experience, and desire to be a part of a team that strives for continuous improvement.

Essential Functions:

• Provide refined, professional, and warm guest service during check-in and check-out

• Handle reservations, payments, and guest inquiries with accuracy and care

• Operate the OPERA Cloud Property Management System (PMS) to manage reservations, billing, and guest profiles

• Collaborate with housekeeping, Sales, Planning, and all departments to ensure seamless guest experiences

• Resolve guest concerns with professionalism, empathy, and urgency

• Maintain an elegant, organized, and welcoming front desk and lobby presence

• Uphold luxury service standards and consistently exceed guest expectations

Physical Requirements:

These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position.

• Position requires standing during duration of shift.

• Position does require occasional assistance with luggage for guest up to 20 lbs.

Qualifications, Education, Experience, Skills, and Abilities:

• Flexible availability, including weekends and holidays

• Strong communication and elevated customer service skills

• Experience with OPERA Cloud PMS strongly preferred (or ability to learn quickly)

• Proficiency in Microsoft Word and Microsoft Excel

• Previous experience in luxury or boutique hotel environments preferred

• Strong organizational skills and the ability to multitask under pressure

• Leadership qualities, initiative, and a guest-first mindset

Tucked in a 15-acre park-like setting just North of Columbus, Ohio, our property offers a complete collection of services and amenities for an all-inclusive experience. Our hotel has 193 stylishly appointed guest rooms and suites delight leisure travelers, while our 45,000 square feet of customizable meeting spaces are sophisticated yet comfortable and offer state-of-the-art technology to create a dynamic setting for meetings and special events.

We are managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.