Front Desk Agent - Courtyard Wichita at Old Town
- Compensation
- Not disclosed
- Location
- Wichita, KS
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Administration
- Posted
Must have
- High school diploma or equivalent.
- Strong customer service and interpersonal skills.
- Excellent verbal and written communication skills.
- Ability to remain professional, composed, and solution-oriented in a fast-paced environment.
- Basic computer proficiency and the ability to learn hotel operating systems.
- Strong attention to detail, organizational skills, and multitasking abilities.
- Ability to handle cash and financial transactions accurately.
- Dependability, punctuality, and a professional appearance.
- Ability to work a flexible schedule, including weekends, evenings, and holidays.
- Ability to communicate effectively in English.
Nice to have
- Previous experience in hospitality, hotel front desk operations, or customer service.
- Experience with Marriott hotels or other major hotel brands.
- Familiarity with hotel property management systems, including StayPMS.
- Knowledge of reservation procedures, guest billing, and hotel operations.
- Previous experience with Marriott Bonvoy or other hotel loyalty programs.
- Hospitality-related education or training.
Full description
Position Overview
Courtyard by Marriott Wichita at Old Town is seeking a friendly, professional, and service-oriented Front Desk Agent to join our hospitality team.
As the first and last point of contact for our guests, the Front Desk Agent plays an essential role in creating a welcoming atmosphere and delivering an exceptional guest experience. This position is responsible for providing attentive, courteous, and efficient service throughout the guest journey, from reservations and arrival through departure.
The ideal candidate is personable, dependable, detail-oriented, and passionate about hospitality. We are looking for a team player who takes pride in providing outstanding service, solving problems, and creating memorable guest experiences while supporting the hotel's operational and financial success.
Key Responsibilities
Guest Service & Front Desk Operations
- Welcome and greet guests warmly, providing professional and personalized service.
- Perform guest check-ins and check-outs accurately and efficiently.
- Respond promptly and professionally to guest requests, concerns, and complaints, ensuring appropriate follow-up and resolution.
- Provide accurate information regarding hotel amenities, services, local attractions, restaurants, and area activities.
- Handle incoming telephone calls, guest inquiries, messages, and reservation requests.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.
- Assist with guest deliveries, packages, and special requests.
- Maintain a clean, organized, and professional front desk and lobby environment.
- Promote Marriott Bonvoy membership, recognize loyalty members, and support guest satisfaction initiatives.
Reservations & Revenue Management
- Process reservations, modifications, and cancellations accurately.
- Maintain knowledge of room types, rates, packages, promotions, and hotel availability.
- Assist in maximizing occupancy and room revenue through effective reservation practices and appropriate upselling opportunities.
- Remain informed of group arrivals, special events, restricted dates, and hotel occupancy levels.
- Follow established reservation, payment authorization, and credit policies.
- Maintain accurate guest records and reservation information within the hotel's property management system.
Cash Handling & Administrative Duties
- Process guest payments, deposits, refunds, and incidental charges accurately.