Front Desk Intern - Summer 2027

Dive into the heart of a premier vacation destination this summer as a Guest Services Intern at Grand Traverse Resort & Spa! In this dynamic role, you won't just work behind a desk—you will act as a main resort ambassador, master front desk operations, and welcome guests from around the country to our full-service property. Perfect for hospitality and tourism majors, this hands-on internship offers real-world experience, mentorship in established service standards, and the chance to build a solid career foundation at one of the Midwest's largest resort properties.
ESSENTIAL DUTIES AND RESPONSIBILITIES

Welcome/bid farewell to guests
Utilize 4 Diamond Verbiage
Check in/Check out guests
Maintain guest accounts
Be knowledgeable of all resort activities
Anticipate guest concerns/problems and deal with them before they become complaints
Handle complaints with empathy and courtesy
Handle all incoming telephone calls, paging system and guest messages
Follow all safety and emergency policies and procedures
Maintain par stock of office supplies/ordering when necessary
Clean and maintain work area

Assist with PBX duties as needed
Maintain a good rapport with fellow employees and reflect positive attitude
Complete all assignments requested
Maintain open line of communication with supervisor
Must follow proper grooming and dress standards set forth by the Employee Handbook
Must understand and abide by environmental practices of the resort
Other duties as assigned

EDUCATION/EXPERIENCE

Relevant experience or experience with customer service
MUST BE currently enrolled at a University, College, or Community College and receive college credit for the Internship

Additional Internship Responsibilities

Job shadow in other departments
Attend bi-weekly intern meetings and committee meetings
Complete internship projects
Attend customer service training
Work a flexible schedule, 30-40+ hours per week

OTHER SKILLS AND ABILITIES

Excellent guest service skills
High energy level
Good oral and written communication skills
Detail oriented
Ability to type and input data into a computer

SUPERVISORY RESPONSIBILITIES (If applicable)
N/A

TYPICAL PHYSICAL DEMANDS
Employee must be able to stand for long periods of time and lift up to 25lbs.

TYPICAL MENTAL DEMANDS

The ability to work unsupervised for long periods of time
Handle multiple tasks simultaneously
Work well under pressure is a must

WORKING CONDITIONS
This position requires one to be indoors. Individual may have to cope with varying noise levels. Must be able to work flexible hours including days, evenings, weekends and holidays.