Full description

Front Desk Manager – Evenings & Overnights

SUMMARY

We're looking for leaders with a love of community and a passion for people. Someone who enjoys their craft as much as being a team player. If you love the details, strive to continually learn and know that respect and honesty is non-negotiable, we are looking for you!

The Front Desk Manager serves as the property Manager on Duty and oversees and supports the daily operations of guest services. They lead and inspire the Front Desk team.

Competitive pay and benefits!

RESPONSIBILITIES

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Leads and empowers the FD team to provide exceptional guest service

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Trains, coaches and mentors the FD team to promote further growth and development

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Intervenes in any guest/team member situations as needed

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Monitors FD operations to ensure brand standards are being followed and properly executed

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Ensures all FD shift responsibilities (reports, etc.) are executed correctly and efficiently

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Empowers members of the team and pushes development of the FD team

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Promotes an energizing environment for both guests and the team where a sense of community and inclusivity are held as a top priority

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Ensures all Standard Operating Procedures (SOPs) are adhered to amongst the FD team

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Monitors and partners with Front Office Manager concerning upkeep of Ace Retail inventory and overall management (daily counts, end-of-month reports, etc.)

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Executes daily pre-shift meetings

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Reviews highlights of resumes, guest opportunities, occupancy, etc.

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Maintains confidentiality of guest, employee and company information