FRONT DESK

Front Desk Receptionist – Marion Eye CenterLocation: Carbondale

Position Type: Full-Time / On-Site

Position Summary

The Front Desk Receptionist serves as the first point of contact for patients at Marion Eye Center. This role creates a welcoming, professional, and efficient environment by managing patient check-in and check-out, scheduling appointments, verifying insurance, collecting payments, and supporting the clinical and optical teams with day-to-day administrative tasks.

Key Responsibilities

• Greet patients and visitors courteously and professionally.

• Check patients in and out, confirm appointments, and update demographic and insurance information in the practice management system.

• Schedule, reschedule, and confirm patient appointments for exams, procedures, and optical services.

• Verify insurance eligibility and obtain authorizations as needed.

• Collect co-pays, balances, and other payments; issue receipts and maintain accurate cash logs.

• Answer and route incoming phone calls; take detailed messages and ensure prompt follow-up.

• Maintain confidentiality and compliance with HIPAA and Marion Eye Center policies.

• Assist with scanning, filing, and maintaining patient records.

• Support doctors, technicians, and optical staff with patient flow to ensure an efficient schedule.

• Maintain a clean, organized, and professional reception area.

• Perform additional administrative duties as assigned by management.

Qualifications

• High school diploma or equivalent required.

• Previous medical office or front desk experience preferred, ophthalmology or optometry experience a plus.

• Strong communication and customer service skills.

• Excellent attention to detail and ability to multitask in a fast-paced environment.

• Basic computer skills: experience with electronic health record (EHR) systems preferred.

• Professional appearance and demeanor.

Work Environment

• Clinic setting across Southern Illinois locations.

• Frequent interaction with patients, staff, and physicians.

• Must be able to sit, stand, and move between exam rooms and the front office as needed.

Benefits

• Competitive pay

• Health, dental, and vision insurance

• Paid time off and holidays

• 401(k) retirement plan

• Employee discounts on eyewear and services