Front Desk / Medical Assistant

About Us

National Research Centers, is a clinical research site dedicated to advancing medical knowledge through well-run, patient-centered clinical trials. Our team works closely with sponsors, investigators, and study coordinators to ensure every patient who walks through our doors receives excellent care, and every study is conducted with the highest standards of compliance and quality. As we continue to grow, we're looking for dedicated people to join our Miami, FL site.

Spanish and English proficiency is a must. The interview can be conducted in either Spanish or EnglishAbout the Role

We're looking for a reliable, people-focused Front Desk / Medical Assistant to join our Miami, FL team. In this role, you'll be the first point of contact for our patients and a key support to our clinical research team — balancing front desk operations with hands-on clinical tasks and administrative support. If you enjoy working with people, staying organized in a fast-paced environment, and being part of meaningful medical research, this role is a great fit for you.

What You'll Do

• Greet and check in patients, manage front desk operations, schedule appointments, and answer incoming calls, taking messages and redirecting calls as needed
• Assist patients with sign-in and sign-out procedures and completion of the Informed Consent Form (ICF)
• Assist coordinators (CRCs) and investigators with patient flow, daily visit preparation, and other study-related activities
• Prescreen candidates and screen electronic medical records (EMR) to identify and assess eligibility for trial participation
• Maintain and update recruitment databases; support recruitment efforts, including patient outreach and follow-up calls
• Maintain accurate documentation, assist with source document preparation, and ensure proper handling and confidentiality of patient records
• Inform the PI/Sub-I of upcoming visits and communicate with CRCs regarding new appointments, events, and cancellations
• Manage office supplies and handle incoming and outgoing mail and packages
• Assist with general administrative and site support tasks as needed

What We're Looking For

• Fully bilingual in English and Spanish (required)
• Previous experience in a medical office, front desk, or clinical research setting preferred
• Strong communication and customer service skills — you're the first face patients see
• Comfortable performing basic clinical tasks (vitals, EKGs, phlebotomy support); prior training or certification a plus
• Highly organized, detail-oriented, and able to manage multiple priorities at once
• Comfortable working with confidential patient information and electronic medical records
• A team player who's proactive and dependable