Front Desk Officer

Position Overview:We are seeking a dynamic and customer-oriented Front Desk Officer to join our team. The Front Desk Officer will be the first point of contact for our clients and will play a crucial role in providing excellent customer service and administrative support to ensure smooth operations at our center.

Qualifications:

• Diploma in business administration, healthcare administration, or related field preferred.
• Proven experience in a customer service or administrative role, preferably in a healthcare setting.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to multitask and prioritize tasks effectively.
• Proficiency in computer skills, including MS Office (Word, Excel, Outlook).
• Attention to detail and accuracy in handling administrative tasks.
• Ability to remain calm and composed in a fast-paced environment.
• Knowledge of medical terminology and insurance procedures is an asset.
• Flexibility to work shifts, including evenings and weekends, as required.

Key Responsibilities:

• Greet clients and visitors in a warm and professional manner upon their arrival at the center.
• Answer incoming calls, respond to inquiries, and provide information about our services and appointments.
• Schedule appointments for clients and manage the appointment calendar efficiently.
• Coordinate with healthcare providers and therapists to schedule appointments and manage patient flow.
• Verify insurance coverage and process payments accurately.
• Maintain patient records and ensure confidentiality of sensitive information.
• Keep the reception area clean, organized, and presentable at all times.
• Assist in managing inventory and ordering office supplies as needed.
• Handle administrative tasks such as filing, scanning, and data entry.
• Address client concerns and escalate issues to the appropriate department or supervisor when necessary.
• Collaborate with the administrative team to ensure smooth operations and optimal customer satisfaction.

If you are interested, please submit your CV to jobs@mindplus.global or apply below.