Front Desk Representative

The Front Desk Representative facilitates the flow of patient information across the continuum of care, including data collection of insurance demographics when a patient arrives at the practice site. Performs duties necessary to ensure patients are scheduled, checked in, and checked out an accurate and timely manner. Performs patient registration, patient financial services and data entry, greeting and referring patients, answering routine/administrative inquiries, and general office support activities as appropriate.

Essential Duties and Responsibilities:

• Perform job in accordance with Company Mission, vision and goals.

• Provides exceptional customer service to patients and their families.

• Exercises confidentiality in all areas, abiding by HIPAA rules and regulations.

• Collects and verifies all demographic, Insurance and Financial information and enters information into Electronic Medical Record (EMR).

• Assists patients with Phreesia tablets and medical forms, as necessary.

• Obtains patient emails for patient portal registration.

• Collects co-pays, co-insurances, deductibles and past due balances for all patients. Performs daily reconciliation of all money collected.

• Processes patient intake forms and schedules follow up appointments through EMR.

• Schedules follow up appointments in accordance with insurance guidelines.

• Organizes and performs work effectively and efficiently and demonstrates standards of performance ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.

• Ensures all necessary paperwork and documentation (i.e.: referrals, ID, insurance cards, etc.) are up to date and present at the time of service.

• As needed, handles phone inquiries from patients and others, screens calls to ascertain nature and urgency of inquiry and refers callers to the appropriate personnel.

• Makes appointments via telephone, patient portal and in-person.

• Responsible for copying, barcoding, and scanning medical records, as needed.

• Responsible for maintaining cleanliness of patient waiting area.

• Prepares procedure packets.

• Participate in and complete all required trainings and in-services.

• Performs other duties as assigned.

Minimum Qualifications:

• High School Diploma, or equivalent.

• Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).