Front Desk Summer Intern

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

THIS POSITION IS AN INTERNSHIP FOR CURRENT UNDERGRAD STUDENTS ONLY - PREFERENCE GIVEN TO HOSPITALITY MAJORS OR RELATED FIELDS OF STUDY. This internship runs from Late May 2027 to August 2027. $15 per hourJOB SUMMARY

INTERNSHIP FOR CURRENT UNDERGRADUATES ONLY! Guests at Margaritaville Lake Resort come to experience the special vibes that only the Margaritaville brand can provide! We are looking for bright, confident and outgoing individuals to join the Front Desk team this summer to be part of the warmest welcome our resort can offer and to CREATE AND DELIVER FUN AND ESCAPISM for our guests. Experience is not required - we will train you on the job. To work on the Front Desk, you must be upbeat, clear thinking, a confident communicator with excellent English language skills. You must be at least 18 years of age and possess an outgoing and positive attitude as well as a willingness to learn in a fast-paced environment. There are opportunities for those who want to learn what goes on behind the scenes too. Spend time on the PBX Operator seat taking and directing calls, greet our guests at the door with a warm welcome and assist them with directions, luggage and information, talk to or shadow the Managers, learn about forecasting and scheduling and even shadow the Night Auditor. The possibilities are up to you! You must be able to stand for long periods of time, be an excellent communicator in English, present a confident and friendly personality and be able to remain calm under pressure. We'll take care of the rest!

ESSENTIAL JOB FUNCTIONS

• Learn to check guests in and out of the hotel promptly, efficiently and courteously following the procedures outlined in the Front Desk Handbook.

• Issue room keys in accordance with security practices.

• Accurately post room charges.

• Collect payment and make change, run daily end of shift report and maintain accurate cash handling.

• Learn to handle multiple incoming telephone lines with appropriate greeting and routes them to the appropriate extensions.

• Maintain a clean and tidy work area.

• Rotation on Guest Services desk, PBX (operator) and Night Audit

• Understand the type of guest queries, complaints and requests associated with a busy full-service resort and learn to respond quickly and professionally