Front Desk Supervisor

**NOW HIRING FRONT OFFICE SUPERVISOR
SpringHill Suites by Marriott Fresno**

ABOUT THE OPPORTUNITY

Own the guest experience. We are seeking a hands-on Front Office Supervisor who sets the tone for welcoming, responsive service from arrival through departure. You will anticipate guest needs, take responsibility for resolving concerns, and coach the Front Desk team to create consistently positive stays.

You will champion brand programs and help the team meet service score and loyalty enrollment goals while supervising daily front office operations. This role combines guest interaction, team leadership, and Front Desk and Night Auditor duties as needed.

WHAT YOU WILL DO

Guest Experience and Brand Programs

• Take ownership of guest concerns, follow through on commitments, and work to resolve service issues before departure; escalate unresolved concerns to the General Manager.
• Champion brand programs and ensure established goals are met, including guest service scores and loyalty enrollments. Review results, coach the team, and partner with the General Manager on improvements.
• Train and empower team members to handle guest needs, special requests, and complaints within established guidelines.

Front Office Operations and Team Leadership

• Supervise and perform Front Desk and Night Auditor duties while maintaining quality, cleanliness, safety, security, and brand standards.
• Keep the front desk, market, and lobby clean, organized, stocked, and ready for guests; assist other departments as needed.
• Assist with recruiting, hiring, training, retention, and employee coaching. Consult with the General Manager on conduct and performance concerns.
• Help prepare and adjust Front Desk schedules based on forecasts, guest demand, and budgeted labor costs.

Revenue and Administrative Support

• Coach the team on selling techniques, promotions, rate structures, and revenue and yield management procedures.
• Complete assigned reports, credit card reversals, deposits, city ledger and accounts receivable tasks, travel agent research, rooming lists, and inventory.
• Protect confidential information, help control departmental costs, and follow hotel policies and procedures.

WHAT WE ARE LOOKING FOR

• Previous hotel experience is required.
• Experience with Hilton, Marriott, and/or Hyatt property management systems, point-of-sale systems, and other cloud-based operating systems.
• Proficiency with Microsoft Word, Excel, Outlook, and standard office equipment.
• Strong guest service, communication, and interpersonal skills, with the ability to work effectively with varied personalities.
• Strong organization and time management skills; ability to prioritize competing needs and perform effectively under pressure.