Front End Manager (Kauai Stores)

Job Title: Front End Manager

Department: Front End

Reports to: Store Director/ Assistant Store Director

POSITION SUMMARY: Responsible and accountable for overseeing all aspects of the Front-End Operation of the Store assigned to. This includes promoting proper and efficient service of our customers and supervising all Front-End associates.

ESSENTIAL FUNCTIONS (responsibilities include, but are not limited to):

• Promotes and maintains proper and efficient service of customers.

• Responsible for supervising and recommending disciplinary action for associates in department.

• Responsible for work schedules, assigning work, training, enforcing Company policies and SOP’s, productivity and communication with associates.

• Responsible for the processing of invoices, department reports, employee appraisals, inventory and supply ordering.

• Supervise the Front-End management team and delegates responsibilities as necessary.

• Ensure that the store’s activities comply with the rules/regulations of the various governmental and regulatory agencies.

• Address and review all controllable expenses in the Front-End.

• Provides extensive customer service, answers questions, responds to complaints, processes money orders (Western Union) and cleaner rentals, sells stamps and bus passes, gives out rain checks if necessary

• Responsible for handling large sums of money safely

• Performs outs and drops from cashier tills and able to clear register locks, such as voids

• Register accuracy, knows/ carries out proper register procedures, price integrity

• Take appropriate loss prevention measures

• Oversees and implements price changes

• Performs other related duties as needed as assigned by manager

OTHER DUTIES / RESPONSIBILITIES:

• Use of proper safety procedures

• Conduct floor checks and ensures adequately stocked shelves; products are merchandised properly and rotated.

• Able to multitask, listen to directions and follow through independently

• Able to deal with difficult customers, have good communication and observation skills

• Able to work with a team and independently when needed

EXPERIENCE / EDUCATION:

• High school / Secondary school diploma or GED