Ollie's Bargain Outlet
Front End Team Leader
Lead a retail store’s front-end team, overseeing daily operations, staff management, customer service, and store standards in a brick-and-mortar retail environment.
- Compensation
- Not disclosed
- Location
- Dalton, Georgia, United States
- Work setup
- Onsite
- Seniority
- Lead
- Employment
- Full time
- Experience
- 1+ years
- Category
- Frontend
- Posted
Skills
Must have
- High school diploma or equivalent required
- Minimum of 1-2 years retail experience in a supervisory role within a mid-size to large retail or service-oriented business.
- Ability to work evenings, weekends, and holidays on a regular basis.
- Ability to read, write and speak English.
- Ability to effectively manage in a professional work environment.
- Ability to exercise sound judgment.
- Ability to preserve confidentiality of information.
- Accuracy and attention to detail.
- Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines.
- Knowledge of industry terms and processes.
- Ability to effectively communicate information and delegate tasks.
- Outstanding interpersonal and listening skills.
- Must have a positive attitude and the ability to interact well with customers and Associates.
Full description
Join our team and live the Ollie-tude!: (Ollie’s Core Values)
-
- BE A TEAM PLAYER- Associates are expected to be supportive and work together.
- BE CARING- How do I treat others with courtesy, dignity, and respect?
- BE VALUE OBSESSED- Live the “good stuff cheap” mindset.
- BE COMMITTED- Operate with grit, passion, tenacity, and action.
- BE GROWING- How do we get better every day?
- BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.
Ollie’s Associate Benefits:
-
- Medical, Dental, Vision, and RX coverage begins Day 2 of employment.
- 401K, generous company match with immediate vesting.
- Strong career growth & talent development culture.
- 20% Associate discount on all Ollie’s purchases.
- Vast array of voluntary benefits.
Position Overview:
The Front End Team Leader (FeTL) provides leadership for the successful operation of the entire front-end of store. The FeTL creates and leads a sales team that is passionate about selling merchandise and ensuring a good customer experience. Responsibilities include aspects of Associate development, customer service, asset protection and store maintenance.
Primary Responsibilities:
- Assist the Store Team Leader with managing payroll budgets, expenses, store banking, shrink reduction, and the timely completion of related reports to ensure financial and operational goals are met.
- Ensure that store standards and company programs meet all operational expectations.
- Ensure that the front-end, entrance, and exterior of the building are maintained properly.
- Ensure that all Associates are provided daily tasks and are being productive.
- Responsible for the organization and maintenance of the office areas.
- Provide support for the Door to Floor process and merchandising initiatives.
- Complete the monthly Operational Risk Assessment (ORA) and alarm test; ensure that all corrective actions are completed.
- Lead monthly safety meetings with store Associates and assess all changes from the meetings.
- Ensure that all customer service standards meet company expectations.
- Complete price changes as necessary and required by the company.