Front of House / Customer Service Manager - Evening Shift
- Compensation
- $18–$24 / hr
- Location
- Walker, Michigan, United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Support
- Posted
Must have
- Strong leadership, communication, and interpersonal skills
- A background in customer service, hospitality, food service, or restaurant/retail management (formal or informal leadership experience both welcome)
- Comfort supervising a team in a fast-paced, high-volume environment
- A guest-first, service-oriented mindset
- Must be able to lift at least 50 lbs.
- Must have a reliable source of transportation
- Must be at least 18 years old
- Must be eligible to work in the United States
- Must have ability to handle all restaurant equipment; navigating shelving both high and low
- Ability to hear conversations (telephone or in-person)
- Mobility required during shifts
- Must have past experience in shift leading and/or leadership
- Full-time must be available to work minimum of 32 hours per week, including Fridays & Saturdays
- Must be able to be on your feet for long periods of time
- Must work well under pressure
- Works in hot, noisy, and fast paced environment
- Reading, writing, and basic math and verbal communication skills required
- Ability to multitask
- Team-oriented, adaptable, dependable, and strong work ethic
- Must have good customer service skills
Full description
Front of House / Customer Service Manager – Evening Shift
We're hiring a Front of House / Customer Service Manager to lead our evening (closing) shift at Chick-fil-A Alpine Ave! If you have experience in restaurant management, hospitality, or guest service leadership, this could be your next career move.
At Chick-fil-A, we're more than just a job — we're an opportunity. We're looking for a hospitality-minded leader to help Chick-fil-A Alpine Ave be a light in our community. Our goal is to Win Hearts Every Day through Operational Excellence and Second-Mile Service. If that sounds like the kind of guest experience you love creating, we'd love to talk!
As a manager here, you'll oversee day-to-day restaurant operations during your shift — supervising your team, managing guest service, and keeping the front of house running smoothly. If you've got customer service, hospitality, or food service leadership experience and you're looking for a great place to grow your management career, there's a spot here for you. Restaurant industry experience is welcome but not required — we're open to any kind of team lead, supervisor, or shift lead background, formal title or not, including candidates coming from other quick-service restaurant (QSR) brands.
This role starts as a Manager in Training so we can make sure it's the right fit on both sides. Pay for this position ranges $18–$24/hour.
Schedule: This role covers our evening shift, 2PM until close (11PM). Friday and Saturday availability is required. This is a full-time management position.
What you'll do (Shift & Team Leadership):
- Lead and supervise the front of house team, keeping everyone focused on hospitality, guest service, and customer satisfaction between 2PM and close
- Oversee order accuracy and quality control to make sure guests get exactly what they ordered
- Manage workflow and pacing to hit our restaurant's speed-of-service and guest wait-time standards
- Maintain a clean, safe dining and service environment, following all food safety and sanitation protocols
- Ensure compliance with minor labor laws throughout the shift
- Coordinate break scheduling to support staff well-being and team morale
- Monitor performance bottlenecks ("pinch points") during rushes and step in with hands-on problem-solving
- Jump into any front-of-house or guest service task as needed to support the team
- Handle guest complaints and service recovery, escalating complex issues to upper management
- Coach, mentor, and give feedback to team members, building a positive, respectful team culture