Front of House Supervisor Evenings & Weekends

Position Title: Front of House Supervisor
Department: Food & Beverage
Reports To: Front of House Manager
Pay Classification: As determined by company policy

Position Summary

The Front of House Supervisor assists the Front of House Manager with the daily operations of the restaurant at Rock & Brews Casino. This position helps supervise and train employees, maintain cleanliness, ensure prompt and accurate food service, and provide quality guest service. The supervisor helps ensure restaurant operations run smoothly and that employees follow company policies and food safety requirements.

Qualifications

• High school diploma or GED required.

• At least two years of experience in a similar position preferred or required, as determined by company policy.

• Must pass required background and drug screenings and meet Kaw Nation Gaming Commission requirements for gaming licensure. Medical marijuana cards are accepted in accordance with applicable company policies and regulations.

• Must be available to work evenings, weekends, holidays, and other shifts as needed.

• Must be able to lift items frequently, occasionally over 50 pounds, and perform duties requiring bending, stooping, walking, and standing.

• Must be proficient in Microsoft Word and Excel and have strong attention to detail.

• Must be able to obtain and maintain required food handler certification and alcohol server licensing, as applicable.

• Must have good communication, organizational, leadership, and customer service skills.

• Must be able to multitask, delegate responsibilities, and work effectively in a fast-paced restaurant environment.

Duties and Responsibilities

• Assist the Front of House Manager with daily restaurant operations and employee supervision.

• Help oversee front-of-house employees and provide direction when the manager is absent.

• Assist with employee scheduling, training, and performance management.

• Ensure opening and closing duties are completed properly and cleanliness standards are maintained.

• Help train employees across all shifts to ensure consistent service and operating procedures.

• Assist in maintaining current employee food handler certifications and alcohol server licenses.

• Ensure employees follow food safety, health, sanitation, and workplace safety requirements.

• Monitor food and beverage needs, supplies, and equipment based on business demands and upcoming events.