Front Office Assistant - Eye Care

COMMUNITY HEALTH:

Community Health is a primary care network that provides nationally-recognized programs, a focus on wellness, dental, behavioral health and pediatric specialties, walk-in Express Care, a culture of community and quality health care that almost everyone, insured or uninsured, has come to depend on. As an equal opportunity employer, we offer a team-oriented, collaborative work environment for close to 400 employees at eight different locations in Rutland and southern Addison counties.

POSITION SUMMARY:

Front Office Admin provide initial contact between the patient and the office. Responsibilities include coordinating patient care through scheduling, registration, file maintenance and billing procedures.

ESSENTIAL FUNCTIONS:

Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. The following are the essential functions of the job.

• Answers the telephone
• Schedules appointments
• Directs calls to appropriate staff
• Greets customers
• Provides appropriate information as needed
• Directs customers to appropriate staff
• Registers patients
• Enters or updates patient information in computer
• Verifies patient demographics and insurance information at each visit
• Maintains files
• Prepares fee tickets and charts for each patient visit
• Pulls charts daily for the next day visit
• Puts together new charts as needed
• Files charts as they are returned to front office
• Files reports and other paperwork into charts
• Opens and dispenses correspondence according to office policy
• Codes diagnosis and procedures according to CPT & ICD-9 guidelines
• Collects payments from patients
• Communicates with AR Department as needed
• Key charge and payment information into computer
• Assists with the coding and error resolution
• Assists patient with questions regarding their bills
• Reconciles daily batch
• Maintains patient confidentiality

OTHER DUTIES:

• Participates in professional development
• Attends required meetings
• Participates as a team player
• Assumes other tasks as assigned

SKILLS REQUIRED FOR SUCCESS:

• High School Diploma or equivalent
• Prior office experience preferably in a medical setting
• Basic knowledge of computer skills
• Basic medical terminology preferred
• Strong customer service skills

JOB DIFFICULTY

• Must be able to provide information regarding office policy and procedure
• Must be able to manage emergency situations in a calm manner
• Must have strong decision making skills
• Must be able to interpret instructions and prepare records
• Maintains patient confidentiality

ACCOUNTABILITY

• All actions associated with this position have a direct impact on Community Health Centers
• This position directly influences revenues and cost containment from proper scheduling to correct coding and charge entry and collection of payments
• Must use equipment properly and safely
• Requires trouble-shooting of equipment and minor adjustments as needed
• Must learn and practice safety procedures to protect self and others.

Must follow service excellence guidelines to enable the formation and maintenance of a productive work team

HOW WE SUPPORT YOU:

• Work Life Balance
• Generous Time Off
• Medical, dental, and vision insurance.
• Health savings account option.
• Robust 403 (b) retirement savings plan, with employer match and 100% vesting schedule.
• Comprehensive Wellness Program.