Front Office Assistant

Position Summary

Position: Front Office Assistant

Department: Orlando Health Bayfront Imaging Center

Location: 540 8th St. South Ste#1100 St. Petersburg, FL

Shift: PRN/Pool | Saturdays and variable shifts during weekday

Summary

Provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.

• Obtains accurate and complete patient demographic and insurance information.

• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.

• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements. Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.

• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.

• Interacts with patients and families in a professional manner.

• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.

• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.

• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.

• Practices the efficient use of supplies.

• Assists billing service as requested.

Qualifications

Education/TrainingHigh School graduate or equivalent.

Licensure/CertificationNone.

ExperienceSix (6) months experience in a clerical office, or general business, and/or customer service setting.