EOS Hospitality
Front Office Manager
- Compensation
- Not disclosed
- Location
- Islamorada, Florida, United States
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 2+ years
- Category
- Operations
- Posted
Must have
- Bachelor’s degree in hospitality management, business administration, or a related field preferred; equivalent experience considered.
- Minimum of 4–6 years of progressive experience in hotel/resort front office or guest relations operations, with at least 2–3 years in a supervisory or managerial capacity.
- Proven leadership experience managing teams in a high-touch, luxury, or residential-style hospitality environment; villa, condo-hotel, or owner-relations experience strongly preferred.
- Strong working knowledge of property management systems (PMS), front office operations, revenue awareness, and guest preference management.
- Exceptional communication, relationship-building, problem-solving, and interpersonal skills; ability to interact confidently with owners, VIP guests, and internal stakeholders.
- Familiarity with the Florida Keys market and luxury traveler expectations is a plus.
- Ability to work flexible hours, including evenings, weekends, and holidays, in a fast-paced, guest-facing leadership role.
Full description
The Islands of Islamorada is a secluded luxury boutique resort nestled along a pristine stretch of the Upper Florida Keys.
Featuring 22 spacious four-bedroom oceanfront villas and eight elegant one-bedroom suites, the property offers a
private sanctuary of refined island living. Guests enjoy two oceanfront pools, a private beach, marina with boat slips,
pickleball courts, fitness center, and personalized concierge services—all set against crystal-clear waters and the laid-
back elegance of Islamorada, the Sportfishing Capital of the World.
KEY RESPONSIBILITIES:Operations Management
- Manage and supervise front desk, concierge, and guest services operations to deliver seamless check-in/check- out experiences and exceptional service standards consistent with The Islands of Islamorada’s luxury positioning.
- Oversee daily front office operations including reservations coordination, room assignments, billing accuracy, and special request fulfillment across villas and suites.
- Ensure security and safety protocols and property access standards are consistently enforced to maintain a safe, private environment for guests, owners, and team members.
- Coordinate closely with Housekeeping, Engineering, and Marina teams to support efficient villa and suite readiness and guest movement throughout the property.
- Ensure all incidental charges including F&B are accurately posted, reconciled and accounted for on a daily basis
- Ensure all Exclusive Resort and Inspirato standards are executed daily and ensure staff is held accountable for achieving
Guest Experience
- Uphold anticipatory, personalized service that reflects the resort’s exclusive, residential-style luxury experience; proactively address guest needs and preferences.
- Handle escalated guest concerns with professionalism and urgency, driving prompt resolution to protect and elevate satisfaction scores and online reputation.
- Collaborate with all departments (Housekeeping, Food & Beverage, Concierge, and Marina) to deliver cohesive, memorable guest journeys across the resort’s amenities.
- Manage VIP arrivals, special occasions, and loyalty recognition programs; ensure guest preferences are accurately captured and acted upon in the property management system.
Owner Relations
- Serve as a primary point of contact and trusted partner for villa owners, fostering strong, professional relationships built on transparency, responsiveness, and care.
- Coordinate owner arrivals, stays, and special requests with the same elevated standards applied to hotel guests; ensure seamless communication between owners, operations, and leadership.