Front Office Manager / South or Eastern European

We are looking for a Front office manager for our client's luxury hotel in Saudi Arabia to manage our reception area. You will act as the face of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations, and guest services.

As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.

Responsibilities:

• Ensure the front desk is tidy and has all necessary stationery and material (e.g. pens, forms, and informative leaflets)
• Train, supervise, and support office staff, including receptionists, security guards, and call center agents
• Schedule shifts
• Ensure timely and accurate customer service
• Handle complaints and specific customers requests
• Troubleshoot emergencies
• Monitor stock and order office supplies
• Ensure proper mail distribution
• Prepare and monitor office budget
• Keep updated records of office expenses and costs
• Ensure the company's policies and security requirements are met

Requirements and skills:

• Proven work experience as a Front desk manager or Reception manager
• Hands-on experience with office machines (e.g. fax machines and printers)
• Thorough knowledge of customer service, office management, and basic bookkeeping procedures
• Proficiency in English (oral and written)
• Solid knowledge of MS Office, particularly Excel, and Word
• Excellent communication and people skills
• Good organizational and multitasking abilities
• Problem-solving skills
• High School diploma; additional certification is a plus