Front Office Receptionist

About Us:

ENT Specialty Partners (ESP) provides unparalleled strategic, financial, and operational support to partnering ear, nose, and throat practices. We collaborate with clinics that provide a wide range of services in otolaryngology - head and neck surgery, audiology, allergy, facial plastic surgery, pulmonology, and physical therapy. Guided by excellence, service, principles, and innovation, ESP aims to become the foremost provider of ENT services in the country. Our dynamic team prioritizes people and fosters a collaborative community of healthcare professionals delivering exceptional employee and patient care.

About the Role:

As the Front Desk Receptionist, you will be the first point of contact for patients, creating a warm and welcoming experience while managing essential administrative duties. Key responsibilities include checking patients in and out, scheduling appointments, answering phone calls, processing point-of-service collections, and supporting daily front desk operations. You will also be responsible for maintaining a clean and organized reception area.

What You’ll Do:

• Greet and check in patients; ensure timely patient flow.

• Manage multiple phone lines and scheduling systems.

• Receive referrals and contact patients for scheduling.

• Provide patients with visit information, estimated charges, and required documentation.

• Verify patient ID and insurance; assist with forms and billing questions.

• Collect and record payments (copays, co-insurance, deductibles, and balances).

• Schedule, reschedule, and confirm appointments.

• Maintain accurate and up-to-date patient records and demographics.

• Keep reception and waiting areas clean, organized, and sanitized.

• Assist patients in distress and monitor the waiting area for safety.

• Contribute to team efforts by performing additional tasks, as requested.

• Responsibilities may evolve, and additional duties may be assigned as needed.

As with any dynamic clinical setting, responsibilities may evolve to meet the changing needs of the clinic and support overall team success.