Full description

Manage guest check-in, check-out, and accommodation processes in accordance with hotel policies and brand standards.
Respond to guest requests, inquiries, and complaints promptly, efficiently, and professionally.
Handle reservations, payments, billing, and daily front desk operations accurately and efficiently.
Deliver exceptional guest service to maximize guest satisfaction and foster guest loyalty.

Education: A university degree in Tourism and Hospitality Management or a related field is preferred.
Experience: At least 2 years of experience in a similar position within the hospitality industry, preferably in a 5-star hotel.
Language Skills: Good command of written and spoken English.
Technical Skills: Proficiency in Opera PMS and Microsoft Office applications.
Communication Skills: Excellent communication and interpersonal skills, with a strong guest-oriented mindset.
Professional Appearance: Well-groomed, with strong presentation skills and clear diction.
Attitude: Positive, energetic, and solution-oriented approach to work.
Competencies: Strong problem-solving and crisis management skills.
Teamwork: Ability to work effectively as part of a team and collaborate with colleagues.
Flexibility: Ability to adapt to flexible working hours and shift schedules.
Location: Candidates residing on the Asian side of Istanbul are preferred.