Front Office & Sales Support Administrator

Job Description

The Front Office & Sales Support Administrator serves as the first point of contact for visitors, customers and incoming enquiries. The role combines front office administration, customer service and sales support activities, ensuring a professional customer experience whilst supporting the smooth operation of administrative and commercial processes.

What we offer

Beyond a competitive package, joining Alberta Group means joining a team where your work shapes how the company grows. We offer:

Growth & Impact

• Genuine room to grow into a broader people role as you build trust and deliver results.

• A high level of autonomy – you will own your work and have real influence over how recruitment and development are run.

• Direct exposure to senior stakeholders and decision-makers across the Group from day one.

• A supportive, collaborative HR team that values openness, initiative, and continuous learning.

Health & Well-Being

• Private medical insurance cover, which can be extended to dependents against a nominal administrative fee per person.

• Enrolment in our Employee Well-Being Scheme, promoting both mental and physical well-being.

Practical Benefits

• Company phone and mobile line.

• Annual work-attire allowance for office-based team members.

• Eligibility for the Alberta Team Member Discount, offered from numerous service providers and retailers across Malta.

Key Responsibilities

Front Office & General Administration:

• Greet and welcome visitors, directing them to the appropriate person or office.

• Handle incoming and outgoing calls, relay messages, and provide accurate information to callers.

• Manage front desk and carry out daily administrative activities. Provide timely responses to inquiries and requests.

• Maintain organised office documents and files

• Maintain a professional and tidy work environment throughout the office.

• Communicate important customer feedback and maintain a positive customer experience.

• Additionally, assist with any other administrative tasks as directed by the line manager or designated person.

Customer Service & Sales Support

• Act as the first point of contact for walk-in customers, visitors and incoming enquiries.

• Provide information regarding Alberta Group's products offerings and direct enquiries to the appropriate department.

• Process orders, manage stock levels, and support sales activities by upselling and cross-selling products.

• Support the administration of customer quotations, orders and sales-related documentation.

• Liaise with customers and internal departments to support a positive customer experience.

• Maintain accurate records relating to customer interactions, enquiries and commercial activities.

Team Collaboration & Professional Development:

• Collaborate with colleagues to identify and implement efficient administrative practices.

• Participate in training sessions and professional development programs as directed by the company.

Required Qualifications & Experience

• Competent in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software applications.

• At least one year of experience in an administrative role.

• Basic knowledge of Maltese and English languages.

Required Skills & Attributes

Communication

• Ability to communicate effectively with a diverse range of stakeholders and build positive relationships.

Customer Service Orientation

• Ability to build positive relationships with customers and provide a professional first point of contact for Alberta Group.

Attention to Detail

• Meticulous in maintaining accurate documents and records.

Organisational Planning & Time Management

• Capable of prioritising workloads and managing time efficiently.

Professionalism

• Demonstrates a presentable and professional demeanour in all interactions, with strong ethics and integrity.

Company Culture Fit

• Embrace and uphold the company's values, mission, policies and procedures.

• Demonstrate a proactive and solution-oriented approach to challenges.

• Strive for continuous improvement and innovation in practice.