Front Office Supervisor

ARCHER HOTEL AUSTIN

Archer Hotel Austin, a Texas-chic boutique hotel in northwest Austin at Domain NORTHSIDE, welcomes guests with 171 luxe guest rooms and balcony-clad suites, the buzzy first-floor AKB hotel bar, a second-floor Pool Patio and 19,245 sq. ft. of indoor and outdoor meeting and event space.

The AAA Four Diamond, Forbes Four-Star hotel is part of the award-winning Archer Hotel collection — chock-full of thoughtful touches and local discoveries, and consistently ranking at the top of trusted review sites.

The hotel is just off the N. Mopac Expressway in the heart of Domain NORTHSIDE, on Palm Way and across the street from Northside Lawn — with free employee parking in a nearby covered parking lot.

LodgeWorks is actively hiring for a Front Office Supervisor.Who we are

LodgeWorks is a privately held hotel development and management company. While our name isn’t on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels — including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn.

We’re thrilled to be considered industry innovators with a rich 35+ year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do. Maybe it’s because we’re grounded in Midwestern hospitality (our home office is in Wichita, Kansas, while our hotels are scattered across the U.S.). Or maybe it’s because we actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built.

Job overview

The Front Office Supervisor oversees front office operations. This person provides guest service, guidance and leadership to ensure that consistent customer service is provided. The Front Desk Supervisor works with appropriate individuals and departments as necessary to resolve guest calls, requests and concerns. This person assists management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; and they’ll serve as a leader and role model.

To put it simply: This person assists in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures that will help the hotel meet and exceed financial goals.

The day-to-day

• Check all hotel guests in and out in a confident, professional and personalized manner.
• Welcome and register hotel guests, explain the accommodations and establish the credit or method of payment.