Front Office Supervisor (Ford Cambodia)

RMA Group is a multi-sector organization with more than 9,000 employees and an operational presence in 17 countries. For 40 years, we have developed enduring partnerships to support the needs of our clients, underpinned by the core values of Innovation, Integrity and Endurance. Through its various businesses including RMA Automotive, Global Fleet Sales, Comin Asia and Express Food Group (EFG), RMA Group has established itself as the partner of choice for leading automotive, equipment, engineering services, and food brands in Southeast Asia and beyond.

Overview and purpose of the role

The Front Office Supervisor is responsible for overseeing the daily operations of the front office and ensuring the delivery of exceptional customer service. This role supervises the front office team, manages customer appointments and service inquiries, coordinates with the workshop to ensure timely vehicle servicing, and maintains accurate service records and payment processes. The Front Office Supervisor also ensures compliance with dealership procedures, supports upselling initiatives, resolves customer concerns, and drives operational efficiency while maintaining high standards of customer satisfaction and service quality.

Key responsibilities:

• Ensure that customers understand the work detailed on job cards and that they sign to evidence their agreement.
• Ensure customers are advised of all work undertaken and of the need for any further or future repair or servicing requirements.
• Ensure customers are notified of the need for and methods of payment prior to collecting vehicles.
• Advise customers of the dealership policy with regard to the release of vehicles.
• Collect payment for cash repairs to vehicles at the time of customer collection.
• Accurately maintain cash/credit recording systems and ensure the security of all payments received.
• Ensure dealership-approved procedures are adopted for verification of validity when payment is made by cheque, credit card, or charge card.
• Ensure all warranty and other free-of-charge work has been identified and signed for by the customer.
• Ensure that customers fully understand the limits and conditions of such work and the effect of repairs, especially on older vehicles.
• Maintain the workshop loading system in a timely, up-to-date, and accurate manner.
• Administer paperwork systems and control the flow of documentation to enable records and customer/vehicle details to be easily retrieved.
• Maintain appointment, daily booking, and 3-month booking records.
• Ensure the follow-up call to all booking customers one day in advance and 15 minutes before the booking time.
• Upselling should be applied right away and followed up through daily and weekly (Quotation).
• Follow through on the commitment to the car being ready on time and returning the car clean.

Background and experience:

• Bachelor's degree in management, business administration, or a related field.
• Experience or knowledge in the automotive industry is a plus.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication skills.
• Ability to work under pressure and meet deadlines.
• Strong customer service orientation.

If you are interested, please send your CV to:

• Contact HR at: 070 790 890
• Telegram HR Contact Person:
• Email: recruitment.kh@rmagroup.com

RMA Group is an equal opportunity employer, with a diverse group of colleagues globally representing different cultures, backgrounds, and beliefs. Our values of Innovation, Integrity and Endurance are embedded in what we do, and we welcome applicants who are committed to respecting diversity of thought, and in living our values on a day-to-day basis.