Front Office Supervisor

What will I be doing? As an INNSiDE Font Office Supervisor, you will work alongside a team of passionate individuals providing excellent service and proactively promoting the service culture values of INNSiDE. We are social, trendseekers, unexpected and we flow! You will be responsible for leading the INNSiDE Service Culture Values in front office, ensuring all receptionists are trained on key touchpoints in the guest journey and consistently live and breathe our values. The Front Office supervisor is responsible for supporting the Rooms Division Manager with all aspects of managing the day-to-day Rooms and Guest Experience operations ensuring great guest satisfaction. Lastly, you will assist in implementing new procedures, running departmental meetings, and improving upon agreed financial and quality targets within the department. Keep in mind you will work in shifts, including weekends and holidays! Who are we looking for? Passionate and energetic individual Previous experience in a similar role Be creative and implement new ideas and procedures to improve guest and employee satisfaction Ideally experience with Opera PMS What will it be like to work for Meliá Hotels International? Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different. At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age or any other basis protected under federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success as a global company.