Frontier Sales Operations Program Manager

Overview

Frontier Sales Operations (FSO) is the integrated operating and transformation framework for Sales Operations, bringing demand, program execution, performance, vendor investment, controls and AI-enabled transformation into one governed portfolio focused on measurable business outcomes. FSO sits within Global Vendor Delivery & Solutions (GVDS) and is part of the Operations Service Center (OSC). The team brings together a portfolio of operational workstreams, including Intake & Demand, Bowler Management, MBO Vendor Spend, Audit & Controls and a set of transformation programs, which together underpin how sales operations are planned, governed and delivered.

Role Purpose

The Program Manager will provide the execution backbone for Frontier Sales Operations, integrating plans and dependencies across Intake & Demand, Bowler Management, MBO Vendor Spend, Audit & Controls and the broader program portfolio. The role translates portfolio decisions into disciplined execution, proactively manages risks and dependencies, drives accountability for commitments and provides a single, integrated view of program health. In doing so, it enables the Frontier Sales Ops leader to focus on strategic portfolio leadership, prioritization, investment and governance, while maintaining the execution rigor required to deliver FSO outcomes.

Responsibilities

Integrated Program Execution

• Own and maintain the integrated FSO program plan as the single source of truth for portfolio delivery.

• Translate priorities and leadership decisions into clear milestones, deliverables, owners and actions.

• Drive the day-to-day operating cadence across the portfolio, including planning, review and reporting forums.

• Ensure commitments progress to plan, and intervene early when execution moves off track.

Cross-Workstream Management

• Coordinate execution across Intake & Demand, Bowler, Vendor Spend, Audit & Controls and individual transformation programs.

• Identify and actively manage cross-program dependencies, ensuring hand-offs and interlocks are understood and owned.

• Connect individual program managers' plans into a single, integrated portfolio view.

• Drive alignment and closure where delivery requires multiple teams or stakeholders.

RAID & Dependency Management

• Own the portfolio-level process for risks, actions, issues, decisions and dependencies (RAID).

• Ensure material risks are identified early, with clear owners and mitigation plans.

• Escalate issues that require leadership intervention, with clear options and recommendations.

• Track leadership decisions through to execution and closure.

Performance & Bowler Execution

• Manage the inputs and execution rhythm that support the FSO Bowler.

• Ensure milestones, KPIs and commitments have clear ownership and up-to-date status.

• Surface performance gaps and drive corrective actions to closure.

• Maintain traceability between portfolio commitments, actions and delivered outcomes.

Qualifications

Required

• Bachelor's degree in Business, Finance, Operations, Engineering or a related field AND program or project management experience, OR equivalent experience.

Preferred

• Program management experience in business operations or sales operations.

• Experience running integrated portfolio plans and portfolio-level RAID processes.

• Experience managing KPIs and scorecards (bowlers), including the operating rhythm that keeps them current.

• Exposure to vendor spend management, audit or internal controls.

• Project management certification such as PMP, PRINCE2 or an Agile qualification.

• Proficiency with Power BI, Excel and Azure DevOps (ADO).

• Strong executive communication, distilling complex program status into clear, decision-ready summaries.

Key Competencies and Behaviours

• Drives for results, holding self and others accountable for commitments and following through to closure.

• Manages stakeholders effectively at all levels, building trusted relationships across teams and geographies.

• Influences without authority, aligning multiple teams on shared priorities and decisions.

• Applies structured problem solving, using data to frame issues, weigh options and recommend action.

• Embodies Microsoft's culture: a growth mindset, customer obsession and One Microsoft collaboration.

Process Management IC4 - The typical base pay range for this role across Ireland is € 80,000.00 - € 136,400.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.