FSO Engineer / Desktop Support Engineer (Band 2)

Job Description – FSO Engineer / Desktop Support Engineer (Band 2)

Position

FSO Engineer / Desktop Support Engineer (Band 2)

Location

Tilburg

Start Date

1 July 2026

Employment Type

Onsite Support Role

Role Overview

We are seeking a dedicated Band 2 FSO Engineer/Desktop Support Engineer for our client site in Tilburg, Netherlands. The ideal candidate must have a minimum of 2 years' onsite desktop support experience and basic networking knowledge.

The engineer will provide day-to-day onsite and remote desktop support, troubleshoot hardware/software issues, manage incidents through a ticketing system, and ensure high levels of customer support and operational consistency.

Candidates must be able to communicate effectively in both English and Dutch/local language.

Key Responsibilities

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Provide first and second-line technical support for end users.

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Troubleshoot and resolve hardware, software, printer, and application issues.

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Provide onsite and remote desktop support services.

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Log, track, update, and resolve incidents within the ticketing system.

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Support Windows operating systems and Microsoft Office applications.

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Install, configure, upgrade, and troubleshoot desktops, laptops, and peripherals.

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Perform break-fix support and preventative maintenance activities.

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Support network connectivity troubleshooting and basic networking issues.

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Work with third-party vendors to resolve complex technical problems.

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Support mobile devices including iOS and Android.

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Provide support for Apple/Mac users where required.

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Escalate unresolved issues appropriately to supervisors or higher support teams.

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Maintain SLA compliance and provide timely status updates to users.

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Support IT-related projects and after-hours activities when required.

Technical Skills & Experience

Required Experience

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Minimum 2+ years of onsite desktop support experience.

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Experience using ITSM/ticketing tools.

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Experience supporting enterprise users in a corporate environment.

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Basic networking knowledge and troubleshooting experience.

Required Technical Skills

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Windows 7, Windows 8.1, Windows 10 support

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Microsoft Office 365

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Active Directory and Group Policies (GPO)

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Desktop/laptop hardware troubleshooting

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Printer support and troubleshooting

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Cisco Jabber support

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Mobile Device Management (iOS & Android)

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Enterprise antivirus and encryption solutions

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Basic Mac OS support

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Network connectivity troubleshooting

Certifications (Preferred)

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CompTIA A+

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Microsoft Certified Professional (MCP) or equivalent

Education

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Bachelor's Degree in Computer Science, Information Technology, or related field preferred.

Soft Skills

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Strong analytical and troubleshooting abilities

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Excellent communication and customer service skills

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Ability to multitask and prioritize effectively

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Strong documentation and reporting skills

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Team-oriented with the ability to work independently

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Flexible and adaptable in fast-paced environments

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Willingness to work after-hours or weekends when required

Language Requirements

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English (Required)

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Dutch / Local language (Required)

Additional Information

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Dedicated onsite support role

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Networking experience is advantageous

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Immediate availability or short notice preferred

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Candidate must be eligible to work in the Netherlands