FSQA Supervisor - Hanover, MD. (49902)

One Fine Family is built on a simple belief — everyone deserves great chicken at a great price. Proudly based in Baltimore for more than 60 years, we’ve grown into a family of brands united by that purpose. One Fine Chicken delivers “Better Chicken for Everyone” with premium quality at an incredible value. Easy Street brings bold, globally inspired flavors to everyday meals, capturing the vibrant spirit of street food culture. Holly Poultry, our food service brand, has earned the trust of some of the nation’s most beloved restaurants, including Raising Cane’s, Hattie B’s, Royal Farms, and Nando’s, by providing fresh, high-quality poultry with unmatched confidence and reliability. Rooted in community and driven by purpose, One Fine Family proudly gives back, donating more than 300,000 pounds of chicken each year to local food banks and charities — because better chicken should make life better for everyone.

Join us and be a part of something bigger. At One Fine Family, we are united by purpose, fueled by passion, and committed to making a difference. Together, we’re shaping the future of food — one plate, one person, and One Fine Family at a time.

Be Part of our Tomorrow!

We are hiring for FSQA Supervisor

Position Summary

The FSQA Supervisor is a hands-on, floor-based leadership position responsible for overseeing and supporting all Food Safety and Quality Assurance activities within a USDA-inspected poultry processing facility. This role provides direct supervision of FSQA Technicians and works closely with Production, Operations, Sanitation, Maintenance, and Regulatory personnel to ensure compliance with food safety, quality, customer, and regulatory requirements.

The FSQA Supervisor maintains a strong presence on the production floor, actively monitoring processes, verifying compliance, coaching employees, conducting inspections, and resolving food safety and quality issues in real time. The individual will play a key role in ensuring the production of safe, wholesome, and high-quality poultry products while supporting continuous improvement initiatives throughout the facility.

Experience with retail tray pack poultry operations is strongly preferred, including knowledge of retail packaging requirements, label verification, product presentation standards, packaging integrity, and customer specifications.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervise and support daily Food Safety and Quality Assurance activities throughout the production facility.

• Provide direct leadership to FSQA Technicians and ensure consistent execution of food safety and quality programs.

• Serve as a visible floor presence and actively monitor production operations to ensure compliance with company policies, customer requirements, and regulatory standards.

• Verify adherence to HACCP, SSOP, GMP, SQF, USDA, and company food safety requirements.

• Monitor production processes and product characteristics to ensure compliance with established specifications.

• Perform routine plant inspections, process audits, and product evaluations.

• Investigate non-conformances, customer complaints, and food safety incidents and oversee the implementation of corrective and preventive actions.

• Manage product hold and release activities, including disposition decisions and supporting documentation.

• Verify CCPs, preventive controls, operational prerequisite programs, and other food safety monitoring activities.

• Support regulatory inspections and customer audits by serving as a resource for food safety and quality programs.

• Ensure completion and accuracy of all FSQA documentation and records.

• Conduct employee training and coaching related to food safety, quality systems, GMPs, HACCP, allergen control, and regulatory requirements.

• Partner with Operations and Sanitation teams to identify opportunities for continuous improvement.

• Analyze quality and process data to identify trends and implement corrective measures.

• Participate in validation, verification, and internal audit activities.

• Support new product launches, process changes, and customer-specific quality initiatives.

• Oversee quality and food safety activities associated with retail tray pack poultry production, including:

• Package integrity verification.

• Label verification and regulatory compliance.

• Weight control programs

• Product dating and code verification

• Product presentation standards

• Customer specification compliance

• Shelf-life and product quality monitoring

• Ensure all food safety and quality concerns are promptly addressed and escalated when necessary.

• Perform other duties as assigned.

• Temperature Control and Monitoring

• Monitor and verify product, cooler, processing room, and shipping temperatures to ensure compliance with regulatory, customer, and company requirements.

• Verify temperature monitoring records and respond to temperature deviations, including product disposition, corrective actions, and documentation requirements.

• Conduct routine verification of temperature monitoring equipment, thermometers, data loggers, and associated records

• Ensure proper cold chain management throughout processing, storage, staging, and shipment of poultry products.

• Weight Control and Short Weight Prevention

• Lead weight control and net weight compliance programs to ensure products meet labeled and customer-specified weight requirements.

• Investigate weight-related non-conformances and implement corrective actions to address short weights, giveaway, and process variation.

• Partner with Production and Maintenance to verify proper setup, calibration, and performance of scales, checkweighers, and packaging equipment.

Supervisory Responsibilities

• Directly supervises FSQA Technicians and other assigned quality personnel.

• Provides coaching, training, performance feedback, and development opportunities.

• Assists with employee scheduling, performance evaluations, disciplinary actions, and staffing recommendations.

• Promotes a culture of food safety, quality, accountability, and continuous improvement.

EDUCATION, EXPERIENCE AND QUALIFICATIONS:

• Minimum of 3 years of supervisory experience in food manufacturing.

• Minimum of 2 years of experience in food safety and quality assurance.

• Poultry processing experience is strongly preferred.

• Retail tray pack poultry experience strongly preferred.

• Experience working in a USDA-inspected facility required.

• Experience supporting customer audits, regulatory inspections, and certification programs preferred.

• Candidates must successfully pass post-offer/pre-employment drug test and background screen.

Knowledge, Skills, and Abilities

• Strong knowledge of HACCP principles and food safety systems.

• Working knowledge of USDA regulations and poultry processing requirements.

• Knowledge of SQF, BRC, or similar GFSI certification standards are preferred.

• Understanding of GMPs, SSOPs, allergen controls, sanitation programs, and environmental monitoring.

• Experience investigating root causes and implementing corrective actions.

• Strong leadership, coaching, and employee development skills.

• Excellent verbal and written communication skills.

• Strong organizational and problem-solving abilities.

• Proficient in Microsoft Office applications and quality management systems.

• Ability to work effectively in a fast-paced production environment.

Physical Requirements

• Ability to stand and walk for extended periods throughout the workday.

• Ability to work in refrigerated and wet processing environments.

• Ability to lift up to 40 pounds occasionally.

• Ability to climb stairs, bend, stoop, and reach as required.

• Ability to wear required personal protective equipment (PPE).

Work Environment

• Majority of work is performed on the production floor within a poultry processing facility.

• Frequent exposure to cold, wet, humid, and noisy manufacturing environments.

• May require occasional weekends, holidays, and off shift work to support operations and customer needs.

Key Success Factors

Successful candidates will demonstrate:

• Strong floor leadership presence.

• Commitment to food safety and quality excellence.

• Ability to influence and drive compliance across all levels of the organization.

• Experience in retail tray pack poultry operations.

• Strong attention to detail and regulatory knowledge.

• Ability to effectively balance operational demands with food safety and quality requirements.

This position is a working floor supervisor role that requires daily interaction with production personnel and active involvement in food safety and quality activities across all areas of the facility.

Holly Poultry, Inc. and its subsidiaries are Equal Employment Opportunity employers. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable federal, state, or local law.

Holly Poultry, Inc. and its subsidiaries prohibit discrimination and harassment and are committed to maintaining a workplace where all individuals are treated with dignity and respect.