FT Case Manager BA - YPLP/Lynn

GENERAL SUMMARY

The Case Manager provides direct case management support to program residents, maintains accurate records, and assists the Program Director in delivering services in accordance with program policies and state regulations.

KEY RESPONSIBILITIES

• Provide case management services to young parents and families, including intake, assessment, service planning, and ongoing support.

• Coordinate client intakes, including communication, documentation, and transportation arrangements.

• Complete required assessments, safety plans, treatment plans, and documentation within established timeframes and regulatory standards (DCF, EEC, and program guidelines).

• Maintain accurate, organized client records and ensure compliance with documentation systems (e.g., Virtual Gateway, Advocate Notes).

• Facilitate and participate in treatment team meetings, case reviews, and care coordination with external partners (DCF, DTA, schools, and providers).

• Monitor client progress, update plans as required, and provide regular status reports to stakeholders.

• Support residents in achieving goals related to parenting, education, employment, housing, and independent living skills.

• Ensure residents’ basic needs and living standards are maintained (health, hygiene, safety, and environment).

• Provide leadership, guidance, and oversight to staff on documentation and client care practices.

• Coordinate appointments, referrals, and community resources, including healthcare, childcare, and housing services.

• Participate in on-call rotation and program operations, including meetings, trainings, and quality improvement initiatives.

• Assist with program administration tasks such as billing support, fee tracking, and reporting.

• Conduct weekly individual meetings with residents and facilitate group programming.

• Perform additional duties as assigned.