• Ability to create operational scripts or automation using languages such as Python, PowerShell,
Bash, JavaScript, or Java.
• Familiarity with Git, CI/CD pipelines, release controls, and code-review practices.
• Understanding of secure production-support practices, least-privilege access, segregation of
Nice to have
• Experience supporting headless commerce, composable commerce, order-management, or
omnichannel retail platforms.
• Experience with Shopify or comparable enterprise commerce platforms.
• Experience working in a global 24×7 support model or a follow-the-sun operating environment.
Full description
We are seeking an experienced L2 Application Support Engineer to support the availability, performance, and operational resilience of our global digital commerce and direct-to-consumer technology landscape. The role is part of a centralized, global technology operating model that brings together Product, Engineering, Quality Engineering, Monitoring and Operations, and Application Support. Based in our Global Capability Center in Bangalore, the engineer will provide L2 support for eCommerce, retail, customer service, repair/service, B2B, order management, and related integration solutions. The L2 Application Support Engineer is accountable for technical diagnosis, service restoration, configuration-related resolution, recurring-problem elimination, and effective escalation to L3 Product and Engineering teams. The role bridges the gap between L1 Monitoring/Operations and L3 Engineering and maintains end-to-end accountability for production services. The engineer will also partner with Product Engineering and QE to improve application supportability by identifying opportunities to simplify operational support, improve diagnostics, reduce manual intervention, and increase automation. This is primarily an application support and reliability engineering role. The engineer may develop scripts, automation, configuration changes, queries, and limited code corrections within approved L2 boundaries. Secondary responsibilities may include small technical enhancements that improve reliability and reduce operational effort.
Key Responsibilities
Incident Diagnosis and Service Restoration
Own L2 investigation and resolution of application incidents escalated by the L1 Monitoring and
Operations team.
Support global eCommerce, retail, order management, customer service, repair/service, B2B,
and other relevant applications.
Analyze application, integration, API, database, infrastructure, and security logs to determine
incident causes.
Restore service using approved operational procedures, configuration changes, data corrections,
job restarts, interface reprocessing, or other authorized recovery actions.
Coordinate technical troubleshooting across application, integration, platform, database, SAP,
security, vendor, and other L3 Engineering teams.
Full Stack Software Engineer – Digital Commerce Application Support at movadogroup (Bangalore, India) — aijobsearch
duties, auditability, and OWASP principles.
• Strong written and verbal communication skills, including the ability to prepare technical
incident updates and root-cause analysis reports.
• Demonstrated ability to work across global teams, third-party providers, and multiple technical
disciplines.
Maintain clear incident records documenting symptoms, business impact, diagnosis, actions
taken, resolution, and required follow-up.
Participate in major-incident response and provide timely, fact-based technical updates to
capacity to the appropriate L3 team with complete diagnostic evidence.
Participate in on-call or shift coverage necessary to support global operations and agreed service
levels.
Application and Integration Operations
Own day-to-day operational health of assigned applications.
Support application services, APIs, scheduled jobs, event flows, integrations, and data
exchanges.
Create, configure, schedule, and maintain authorized application batch jobs and operational
workflows.
Diagnose REST API, GraphQL, middleware, EDI, SAP integration, and third-party interface
failures.
Perform controlled message reprocessing, transaction recovery, job reruns, and data
reconciliation according to approved procedures.
Write and optimize SQL queries used for troubleshooting, operational reporting, reconciliation,
and approved data corrections.
Support application configuration, operational parameters, access-related troubleshooting,
certificates, endpoints, and environment-specific settings within assigned responsibilities.
Validate service health following incidents, deployments, configuration changes, and
infrastructure maintenance.
Work with L1 Monitoring and Operations to improve alerts, dashboards, runbooks, event
correlation, and escalation criteria.
Problem Management and Continuous Improvement
Investigate recurring incidents and identify underlying technical, process, monitoring, or
knowledge gaps.
Lead or contribute to root-cause analysis in collaboration with L1, L3 Engineering, Quality
Engineering, Platform, SAP, Security, and vendor teams.
Produce clear root-cause analysis reports containing the causal chain, contributing factors,
corrective actions, owners, and target dates.
Maintain known-error records, troubleshooting guides, recovery procedures, and operational
knowledge articles.
Identify and automate repetitive support activities using scripts, workflows, APIs, and approved
automation platforms.
Recommend permanent fixes and reliability improvements for prioritization by the relevant
product and engineering teams.
Track corrective actions through completion and validate that implemented changes have
reduced recurrence.
Use incident and problem data to identify trends and opportunities to improve service
reliability, performance, and support efficiency.
Ensure production support documentation remains current.
Change, Release, and Operational Readiness
Implement approved configuration changes, scripts, job changes, operational fixes, and minor
technical improvements within defined L2 authority.
Follow established change-management, segregation-of-duties, security, testing, approval, and
deployment controls.
Participate in release-readiness reviews for applications entering production or undergoing
material change.
Confirm that monitoring, alerting, logging, support documentation, dependency information,
recovery procedures, and escalation paths are available before production release.
Provide production validation and early-life support following deployments.
Partner with L3 Engineering and Quality Engineering to reproduce defects and supply the
evidence needed for efficient remediation.
Confirm that new or modified services can be supported effectively by L1 and L2 teams before
operational acceptance.
Collaboration and Service Accountability
Operate as the primary technical bridge between L1 Monitoring/Operations and L3 Product and
Engineering teams.
Collaborate with centralized Product, Engineering, Quality Engineering, Integration, Platform,
SAP, Security, and Monitoring teams.
Work effectively Coordinate troubleshooting activities with external technology providers and
implementation partners while retaining internal ownership of incident progress and service
outcomes.
Coordinate with Regional Product Advisors when regional validation or operational context is
required, while following the globally governed support and product model.
Communicate clearly with technical and nontechnical stakeholders during incidents and
operational reviews.
Contribute to a culture of shared accountability, continuous learning, automation, security, and
measurable service improvement.
Required Skills and Experience
4 or more years of professional experience in L2 application support, application operations,
production engineering, or site reliability support for business-critical applications.
Demonstrated experience supporting eCommerce, retail, order management, customer service,
B2B, or other high-availability transactional platforms.
Strong diagnostic skills across distributed applications, APIs, databases, integrations, and cloud-
hosted services.
Experience analyzing application, API, web server, integration, container, and database logs.
Working knowledge of RESTful APIs, JSON, GraphQL, HTTP, authentication, certificates, and
common integration patterns.
Strong SQL skills with at least one relational database such as Oracle, PostgreSQL, MySQL, or
Microsoft SQL Server.
Ability to read application logs, understand application architecture, and troubleshoot
Java/Spring-based applications.
Ability to read and troubleshoot JavaScript or TypeScript applications; familiarity with React,
Next.js, or Angular is beneficial.
Experience with scheduled jobs, batch processing, interface monitoring, message reprocessing,
and data reconciliation.
Ability to create operational scripts or automation using languages such as Python, PowerShell,
Bash, JavaScript, or Java.
Familiarity with Git, CI/CD pipelines, release controls, and code-review practices.
Understanding of secure production-support practices, least-privilege access, segregation of
duties, auditability, and OWASP principles.
Strong written and verbal communication skills, including the ability to prepare technical
incident updates and root-cause analysis reports.
Demonstrated ability to work across global teams, third-party providers, and multiple technical
disciplines.
Preferred Qualifications
Experience supporting headless commerce, composable commerce, order-management, or
omnichannel retail platforms.
Experience with Shopify or comparable enterprise commerce platforms.
Experience working in a global 24×7 support model or a follow-the-sun operating environment.
Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.