Full Time Retail Associate (Optical): West Vancouver, BC
- Compensation
- CA$19 / hr
- Location
- West Vancouver, British Columbia, CA, V7T 1H9
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Retail
- Posted
Must have
- Availability to work evenings and weekends is required for this role
- A passion for creating “WOW” moments through exceptional customer service and finding innovative ways to enhance the optical shopping experience
- Ability to thrive in a fast-paced retail environment, staying organized and composed under pressure.
- Reliability and flexibility to work retail hours
- Friendly, outgoing, and confident demeanor, paired with the ability to provide knowledgeable product recommendations and styling advice
- Motivated by building long-term customer relationships, embracing Specsavers’ Customer Experience model that prioritizes lasting connections over short-term results
- Previous experience in retail or customer service is an asset—but not essential
- Enthusiasm for learning about frames, lenses, and pre-testing procedures
- Must be legally eligible to work in Canada. Specsavers is unable to provide support for immigration or permanent residency applications
Full description
Location: 98 Park Royal South, West Vancouver, BCHours: Up to 30 hours per week (includes evenings and weekends)
Welcome to Specsavers -where we're not just about eyewear and eyecare, but about changing lives through better sight. Ranked the 5th Best Workplace™ in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that delivers high-quality, accessible eyecare for every budget
Founded 40 years ago in the UK by visionary optometrists Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.
In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with over 250 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.
If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.
What You’ll Do
As the face of Specsavers, our Retail Associates (Eyecare Consultants) play a vital role in delivering exceptional eye care and affordable eyewear for everyone. You will create memorable experiences for our customers, guiding them through our stylish frame collections and supporting those trying contact lenses for the first time. No Optical experience? No problem – we will provide full training and support to help you succeed.
Key Responsibilities
- Welcome customers warmly, creating a friendly and approachable environment in the store.
- Build strong connections by understanding customers’ needs and recommending the best possible eyecare solutions.
- Guide customers in selecting frames that suit their lenses and personal style.
- Explain offers, products, and services clearly and confidently to ensure customers make informed choices.
- Perform pre-screening tests such as retinal imaging, pressure checks, and visual field testing (full training provided).
- Measure and adjust frames for a comfortable and precise fit.
- Process orders for prescription glasses and contact lenses accurately and efficiently.
- Schedule follow-up appointments to maintain excellent customer care.
- Act as a proud ambassador for Specsavers, championing our behaviors and values in every interaction.