Functional Developer – Dynamics 365 Contact Centre & CRM
Five-month contract (37 hrs/week) Functional Developer role, recruited by Aatom Recruitment for a Local Authority: configuring, deploying and supporting Dynamics 365 Customer Service/Contact Centre solutions covering CRM, telephony integration (Teams Phone, Direct Routing, ACS, SIP) and Power Platform (Dataverse, Power Automate, Power BI), with 2–5 onsite meetings in Lincoln.
- Compensation
- £21K–£61K / yr
- Location
- Baginton, Coventry
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Solutions engineering
- Posted
Skills
Must have
- Experience configuring and supporting Dynamics 365 Customer Service and Contact Centre
- Ability to interpret business requirements and solution architect designs and translate them into functional CRM and contact centre solutions
- Knowledge of case management, queues, routing, SLAs, voice, email, and digital customer channels
- Experience with telephony integration, including Teams Phone, Direct Routing, ACS, and SIP-based voice solutions
- Experience using Power Platform technologies, including Dataverse, Power Automate, and Power BI
- Experience supporting solution deployments, testing, release management, and promotion between development, test, and production environments
- Strong troubleshooting, stakeholder engagement, and documentation skills
- Understanding of security, governance, and data protection requirements
Full description
Salary: £21,000 - 61,000 per year Requirements: Experience configuring and supporting Dynamics 365 Customer Service and Contact Centre. Ability to interpret business requirements and solution architect designs and translate them into functional CRM and contact centre solutions. Knowledge of case management, queues, routing, SLAs, voice, email, and digital customer channels. Experience with telephony integration, including Teams Phone, Direct Routing, ACS, and SIP-based voice solutions. Experien…