Fund Client Servicing - Associate/Vice President

Are you ready to make a difference in fund operations and client service? Join a team where your expertise shapes client experiences and drives operational excellence. You’ll collaborate with talented colleagues, develop your skills, and play a key role in supporting institutional asset managers. Experience career growth, skill development, and the opportunity to innovate in a supportive environment. Be part of a culture that values your ideas and empowers you to succeed.

As a Fund Client Services Associate/Vice President within the Securities Services Operations team, you will take ownership of client service management, ensuring queries are answered, problems are resolved, and issues are escalated. You will be responsible for the production and delivery of financial statements and related accounting information, as well as oversight of compliance and performance reports. You will collaborate with internal and external stakeholders to deliver seamless service and support, while maintaining strong governance and controls. You will be empowered to drive process improvements and contribute to the continuous development of the team.

Our team provides a range of services to institutional asset managers and owners across Asia-Pacific, focusing on financial reporting, compliance, and performance oversight. We foster a collaborative environment dedicated to innovation, continuous improvement, and professional growth. You’ll have the opportunity to work on high-profile projects, develop your expertise, and make a meaningful impact.

Job responsibilities

• Produce and validate International Financial Reporting Standards (IFRS)-compliant and regulatory reports accurately and on time

• Take ownership of reporting activities, hub governance, and service change project management

• Analyze client accounting records and escalate potential issues as needed

• Coordinate client visits for service reviews, training, and technology updates

• Lead communication between internal and external parties to resolve accounting or product-related issues

• Maintain orderly records for each client, including service level agreements and audit documentation

• Support continuous development of processes and controls within the group

• Train and develop junior team members

• Ensure strong governance, controls, and risk management across all activities

• Deliver exceptional client service and resolve queries efficiently

• Influence and negotiate for results in a dynamic environment

Required qualifications, capabilities, and skills

• Bachelor's degree in Finance, Accounting, Economics, or related field

• At least 3 years of experience in financial reporting, audit, fund accounting, fund administration, client servicing, and/or banking operations related roles

• Analytical and problem-solving skills with operational experience in other products

• Knowledge of stock market practices and data vendor systems, such as Bloomberg

• Proficiency in Microsoft Office applications including Excel, Visual Basic for Applications, Access, and Word

• Excellent communication skills with fluency in spoken and written Japanese in order communicate with stakeholders in Japan

• Professional approach to delivering quality client service

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Effective communication skills within a small team

Preferred qualifications, capabilities, and skills

• Prior experience with International Financial Reporting Standards (IFRS) or International Accounting Standards (IAS) is a plus

• People management experience will be an advantage

• Demonstrated ability to drive diversity, equity, and inclusion initiatives

• Experience working with global teams and cross-regional stakeholders