Gainsight & Customer Success Systems Administrator
AvePoint is hiring a Gainsight & Customer Success Systems Administrator in Jersey City, NJ, to act as the primary admin and business partner for its customer-success tech stack. Day to day they configure Gainsight (Rules Engine, health scores, CTAs/playbooks, Success Plans, Journey Orchestrator, dashboards), drive lifecycle automation, and build reporting for retention and renewal risk, partnering
- Compensation
- $75K–$110K / yr
- Location
- Jersey City, NJ, United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Devops
- Posted
Skills
Must have
- 3+ years hands-on Gainsight administration experience in a SaaS environment
- Expertise with Gainsight Rules Engine
- Expertise with Health Scores and Scorecards
- Expertise with CTAs and Playbooks
- Expertise with Success Plans
- Expertise with Journey Orchestrator
- Expertise with Reporting & Dashboards
- Expertise with Data Management
- Experience supporting Customer Success, Technical Account Management, Renewals, or Customer Operations functions
- Strong analytical and problem-solving skills; ability to translate business goals into scalable system solutions
- Experience managing multiple projects simultaneously in a fast-paced environment
- Excellent communication and stakeholder management skills
Nice to have
- Gainsight Level 3 Certification or advanced Gainsight certifications
- Experience with customer success and revenue technology platforms such as Microsoft Dynamics
- Familiarity with SaaS customer lifecycle metrics (product adoption, time-to-value, health scores, retention)
- Experience supporting global Customer Success organizations
Full description
Gainsight & Customer Success Systems AdministratorOverview
AvePoint is seeking a highly motivated Customer Success Systems Administrator to serve as a strategic administrator and business partner for our Customer Success technology ecosystem, with a primary focus on Gainsight. This role will be responsible for optimizing customer lifecycle workflows, driving digital customer engagement, and enabling scalable customer success motions through automation, reporting, and operational excellence.
As part of the Customer Success organization, you will partner closely with Customer Success, Technical Account Management, Renewals, Revenue Operations, Product, and Business Systems to ensure our technology investments directly drive customer adoption, retention, expansion, and operational efficiency. This role will be responsible for optimizing customer and partner lifecycle workflows, driving digital customer engagement, and enabling scalable customer success motions through automation, reporting, and operational excellence. As part of the Business Operations organization, you will partner closely with Customer Success, Technical Account Management, Customer Marketing, Channel, Renewals, Revenue Operations, Product, and Business Systems to ensure our technology investments directly drive customer adoption, retention, expansion, and operational efficiency.
What You'll Do
Customer Success Technology Administration
- Serve as a primary administrator and subject matter expert for Gainsight.
- Ensure platform stability, scalability, governance, and adherence to best practices.
- Configure and optimize:
o Rules Engine
o Success Plans
o CTAs and Playbooks
o Lifecycle Management
o Dashboards and Reporting
o Journey Orchestrator Programs
o Customer Health Score Frameworks
- Partner with Dynamics administrators and Business Systems teams to maintain data integrity and integration effectiveness across platforms.
- Manage system enhancements, testing, documentation, and release processes.
- Manage, configure, and maintain the Gainsight PX (Product Experience) platform, including building in-app guides and banners and tracking product usage and feature adoption.
Customer Health & Risk Intelligence
- Administer and continuously evolve customer health score methodologies.
- Collaborate with Customer Success leadership to define meaningful measures that predict customer retention, adoption, growth, and risk.
- Analyze trends and recommend improvements to scoring logic, weighting, and automation.
- Ensure health score frameworks align with business priorities and customer success motions.