CB Talents SP
Gaming Player Support Specialist (German & English) - Sofia, Bulgaria
- Compensation
- Not disclosed
- Location
- Berlin, Germany
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Support
- Posted
Must have
- Language Skills: Native or fluent (C1/C2) level proficiency in German and English (written and spoken).
- Work Preference: Ability and willingness to work fully on-site in Sofia, Bulgaria.
- Flexibility: Comfortable with shift work (24/7 rotational schedule, Monday–Sunday).
- Passions & Soft Skills: Strong communication skills, problem-solving mindset, and a genuine passion for gaming and player experience.
Full description
Gaming Player Support Specialist (German & English)Location: Sofia, Bulgaria (On-site)
Company: TELUS Digital Bulgaria
Level up your career in one of Europe's oldest and most vibrant capital cities. We are looking for a customer-focused, gaming-passionate Player Support Specialist fluent in German and English to deliver top-tier support to our growing gaming community.
What You'll Do
- Player Assistance: Provide friendly, efficient support to players via chat and email in both German and English.
- Problem Solving: Resolve technical issues, account queries, in-game purchases, and gameplay troubleshooting.
- Community Engagement: Foster a safe, fun, and high-quality environment for players around the globe.
- Continuous Improvement: Collaborate with team members to optimize support workflows during comprehensive on-site training.
Requirements
- Language Skills: Native or fluent (C1/C2) level proficiency in German and English (written and spoken).
- Work Preference: Ability and willingness to work fully on-site in Sofia, Bulgaria.
- Flexibility: Comfortable with shift work (24/7 rotational schedule, Monday–Sunday).
- Passions & Soft Skills: Strong communication skills, problem-solving mindset, and a genuine passion for gaming and player experience.
Compensation & Package
- Gross Salary: €1,585.00 per month
- Welcome Bonus: €1,500 bonus for start dates in July or August
- Relocation Package (for candidates moving to Bulgaria):
- Relocation Bonus: €1,500 Gross paid in 2 installments to help cover moving and initial rent expenses.
- Accommodation: 21 days of company-provided housing upon arrival.
- Housing Assistance: Dedicated help finding long-term rental accommodation.
Job Details & Shift Info
- Working Model: 100% On-site (Sofia, Bulgaria)
- Schedule: 24/7 rotational shifts (Monday through Sunday, covering full 00:00–00:00 operational hours)
- Training: Full company-provided on-site training included to set you up for success.
Why Sofia?
Nestled at the foot of Vitosha Mountain, Sofia blends ancient history, affordable living, vibrant nightlife, and a thriving international tech hub.