GCP DevOps & Production Support Engineer
Owns the reliability of production GCP systems for a voice-AI appointment-booking product: monitoring, alerting, IAM, Cloud SQL/MySQL administration, and Node.js webhook support around Dialogflow CX telephony flows. Onsite in Islamabad on a 6PM–3AM night shift serving US-based clients.
- Compensation
- PKR 250K–PKR 300K
- Location
- Islamabad, Pakistan
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Devops
- Posted
Skills
Must have
- Minimum 3 years of relevant experience
- Professional English communication skills (working with US-based clients)
- Strong hands-on GCP experience in DevOps, cloud engineering, or production support
- Practical experience with Cloud Run, Cloud Functions, Cloud SQL, IAM, Cloud Logging, Cloud Monitoring, and service accounts
- Strong Node.js skills for API services, webhooks, cloud functions, and troubleshooting async/runtime behavior
- Experience administering and troubleshooting MySQL or Cloud SQL environments
- Ability to write and optimize SQL queries for operational reporting and diagnostics
- Familiarity with CI/CD practices, preferably Cloud Build and GitHub
- Strong debugging discipline across distributed systems (logs, timestamps, request IDs, retries)
- Ability to explain technical issues to technical and non-technical stakeholders
- Strong attention to detail and comfort working in a live production environment
Nice to have
- Experience with Dialogflow CX, conversational agents, telephony bots, or IVR systems
- Experience integrating Dialogflow CX with webhook services
- Familiarity with Google Phone Gateway, SIP connectors, PSTN transfers, or contact-center telephony
- Experience with Cloud Shell, Cloud Code for VS Code, and local-to-cloud workflows
- Experience supporting serverless architectures at production scale
- Experience designing uptime checks, alert policies, log-based metrics, and dashboards
- Familiarity with prompt engineering or LLM-based classification/extraction workflows
- Experience with healthcare, dental, scheduling, contact-center, or appointment-booking systems
Full description
Salary: 250k to 300k
Time: 6PM to 3AM Monday to Friday
Location: Commercial Plaza, Street 2, No:73 Block D Naval Anchorage, Islamabad,
Job Description
Provox Global is looking for a pragmatic, hands-on GCP DevOps & Production Support Engineer to join our Islamabad team on an onsite basis. In this role, you'll own the health, reliability, and performance of our production systems - spanning cloud infrastructure, databases, APIs, webhooks, scheduled jobs, and telephony workflows. You'll work across the stack, moving comfortably from a Cloud Logging trace to a Node.js webhook, from a Dialogflow CX session issue to a Cloud SQL query, and from a failed deployment to an IAM or environment configuration problem. This role suits someone who enjoys solving real operational problems, improving system reliability, and making production environments easier to monitor, debug, and maintain.
Primary Responsibilities
- Own day-to-day GCP operations, including database administration, performance review, query troubleshooting, backups, and reliability
- Monitor production health across webhooks, APIs, scheduled jobs, telephony flows, and database activity
- Build and maintain alerting for process failures, uptime issues, webhook errors, latency, and abnormal transaction patterns
- Manage GCP access control, IAM permissions, service accounts, and environment-level security
- Provide Node.js development support for webhook services, API integrations, logging, and operational tooling
- Support Dialogflow CX to webhook integrations, including request/response debugging, session parameter handling, fulfillment behavior, and environment deployment issues
- Help diagnose production incidents across Dialogflow CX, Google Phone Gateway, SIP integrations, REST APIs, Cloud Logging, and Cloud SQL
- Advise the internal team on clean implementation patterns, maintainability, observability, and production-safe deployment practices
Secondary Responsibilities
- Build ad hoc operational reports from Cloud SQL, logs, and event tables
- Support Dialogflow CX flow/playbook development and debugging
- Assist with LLM prompt engineering for appointment triage, caller intent handling, and structured extraction workflows
- Support Google Phone Gateway and SIP configuration management
- Implement or improve CI/CD pipelines using Cloud Build or similar tooling
- Manage deployments across Cloud Run, Cloud Functions, and App Engine where applicable