GenAI Agent Platform Engineer/( LLM, Python)/Senior Associate Director

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Sr. Associate Director, Software Engineering

In this role you will:

• Partner with cross-functional stakeholders to define, build and implement a Generative AI Agent platform supporting priority banking services from discovery through production rollout.

• Architect enterprise-grade platform capabilities, including agent orchestration (supervisors/super agents), workflow design, tool/function integration, memory and state management, skill registry/management, and reusable patterns that enable consistent delivery across teams.

• Drive platform adoption at scale by creating reference implementations, onboarding pathways, developer enablement (APIs/SDKs, templates, documentation), and governance that accelerates safe, repeatable delivery of agent solutions.

• Own platform performance management: define success metrics and SLOs, implement observability (logs/metrics/traces), run evaluations, and continuously tune reliability, accuracy, latency and cost to optimise outcomes.

• Oversee end-to-end delivery execution, proactively managing scope, risks, dependencies and milestones; coordinate across teams to remove blockers and ensure timely, high-quality outcomes.

• Act as a trusted advisor to senior leadership, translating technical options into clear recommendations, trade-offs (value/risk/cost), and delivery plans to support informed decision-making.

• Stay current on GenAI/agent advancements (including LangChain/LangGraph and emerging alternatives), assess applicability to HSBC use cases, and drive pragmatic upgrades that keep the platform secure, compliant and competitive.

To be successful in this role you should meet the following requirements

• Education & English: Bachelor’s degree or above in Computer Science/Engineering (or related); strong communication skills including verbal communication in English.

• Software Engineering: 5+ years’ handon coding practice, strong Python or Java or Golang, with usage of at least one major cloud (AWS/Azure/GCP); ability to deploy and operate services in production (Docker/Kubernetes preferred).

• GenAI / LLM Delivery: 2+ years building and shipping LLM/GenAI applications; Proven practices with agentic workflows, multi-agents, and tool/function calling, and RAG, search, and vector databases, design & develop agent tooling and integration patterns (e.g., MCP and tool/function calling) ​

• Problem-solving & commitment, strong ability to develop creative solutions to complex challenges, working effectively with technical and non-technical stakeholders.

• Demonstrates an AI-native mindset by applying AI-driven approaches, including coding assistants, to improve productivity, quality, and engineering best practices.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India.